Apartment Residences at Park Hyatt

I really like this hotel. Have stayed on a few occasion and have found the staff exceptional each time. During this last stay, Anna Kolodzeyzik was brilliant, helping with everything from business center issues to tickets. Each time I stay at the hotel, I am impressed with the staff - which is indicative of well managed hotel. All the key services are in place. Health club far above average and everything I would want.

My booking through hotels.com never turned up in their system, yet Hyatt park did their utmost to find a replacement. The personal was nice, but also seemed a bit overworked at times. Finally we did get a room. I noticed specks of dirt here and there, black hairs in the shower down at pool level, dirty wall around the kitchen sink, the shampoo was impossible to get out of the container, the already small windows were covered by curtains that could not be removed, rolled up or otherwise so I could look out of the windows. The bed sheet was put directly on a leather bed. It felt strange. Overall, there were many rough edges that I did not expect at this level - they could easily be removed after a meticulous check-up.