24 North Hotel Key West

The hotel is basically a motel. The location is far from the center and the road that passes in front of it is very noisy. That would have been ok if the price was not so outrageously expensive. Not recommended.

Nice hotel, great location with good transport links to old town key west. Bad points- the suite doesn't sleep 4! The sofa bed was horrific. I can appreciate that sofa beds aren't the best, but when it's more comfortable to sleep on the floor, that's saying something. Complained to the front desk and challenge the manager to have a lie on it. The front desk said someone will get back by the end of the day. This didn't happen, we checked out the next day. On checking out the receptionist said did we enjoy our stay. Disappointed that the manager didn't get back to us, she said oh you should of been offered a different room. To little to late.

Clean nice rooms good location but very disappointed with check in we arrived early to be told are room was ready but there was a 50 charge normally but she could do it for 35. We have travelled a lot and have never had this happen to us at any other hotel. We found it to be insulting and a crude attempt at taking our money. We had to drive around for awhile as we were not given any other options we still ended up being early but a different person at the front did check us in a little early by about 30 mins. Also at bar by the pool seemed to have his own happy hour times and prices so you never knew what you were paying. Not all services was bad the bar inside was great and when we were leaving our safe would not open due to the battery was dead and they took care of it right away. Unfortunately the bad will stay with us on this one and since there are lots of nice places to stay we will go elsewhere

Hotel was clean, the bar staff were fantastic, the staff on the front desk was not as helpful as I wanted. On check out They seemed to have charged us for our room again even though we had paid the fees through hotels.com website. After speaking to the manager the money did get refunded. Just a point to note, check your cards regularly just in case this happens to anyone else.

Got to the Hotel and the pictures online of this hotel were taken MANY years ago... hotel and rooms do not look as pictured. First thing, the "day" service team gave my reserved room to another guest, so I did not get the room I reserved. The room I did receive was okay, needless to say, not an upgrade and not what I paid for. Bed are old and very "used". For the price paid for this hotel, I expected much more. Also, very noisy, I could hear the guests in the hall, traffic on the street outside, just disappointing all around.