The Bay Inn

Great staff and clean room.

The staff we encountered was friendly, but the doors were hard to operate with the keys, it was rainy and there were big puddles we had to walk through to get to the car, it was cold and the heaters in one of the rooms we booked set off the smoke alarm, and there were several smokers whose smoke made it into our two rooms via the heaters. I'm sensitive to smoke, otherwise it wouldn't have been that big of a deal. The place felt clean, safe, and reasonable for what we paid.

Clean room. Rooms were a little dated but very clean. Enjoyed our stay. We understand an upgrade for the rooms will be underway over the next couple months.

Only stayed one night. Seems to be renovating.Close to the beach

Let me start by saying there is no flash at all to this place. It's a simple hotel. The building is a little older and shows some signs of it. There are no special amenities. My room was clean and the bed was comfortable for me. But...what stands out is the customer service and it just feels like a decent place. The service desk gentlemen was about as nice of a guy that you can meet anywhere. Good customer service is a skill that not too many people can pull off. This place does that. There's a pretty nice friendly little dog around that actually adds to the charm. The courtyard area is a pretty nice addition. I don't know whether it was designed that way on purpose or not, but it made the stay pleasant to walk in and see the chairs outside. The other customers were all so friendly that it was like living in a nice little community. I'm back and forth to Norfolk and usually spend extra to stay in other locations, but I don't think I'll be doing that any longer. This is now my chosen place to stay when in town. It's not overly expensive and it's not that bad. Old building aside, I always felt safe and comfortable, which are the most important things. Kudos to the manager/owners. They have something special here. I didn't actually see some of the ratings until now, but it seems like I'm not the only person that has a soft spot for this hotel. Loved this place!