WestHouse New York

I have nothing negative to say, the location was great, room was great, and the bed! The bed was super comfortable. It felt like I was sleeping on a cloud. I haven’t had a good nights sleep like that in a while. Friendly staff as well. Definitely recommend.

They gave us the wrong room because we got there late. Didn’t compensate us at all for staying in a room that was nowhere near what we paid for. Not to mention the room has blood like stains on the wall and the chair of the room. Very poorly cleaned. The next day they moved us to a different room. Our “king luxury room” but it wasn’t our king Luxury room. It was a standard king. The lady tried convincing us that it was the proper room and not to worry until I started showing her pictures of what the actual luxury room was. Then all of a sudden she had a king luxery room available for us to go into.... she compensated us on a night of residence fees which also wasn’t included in the bill until after we paid. When we left we were told by another manager that we would get another night off for our inconvenience. And when we called her up to approve the night when we walked away she instantly started bad mouthing us. Long story short... they ruined the first 2 days of our trip, are a very dirty hotel, and they tried scamming us to make more money. Be careful and watch what room they put you in! They tried taking advantage of us.

A Family get together for Mother’s Day..and everything was perfect!

I regret ever staying here. Complete waste of money. Boring, out dated, no room service, no view... The list goes on.