WestHouse New York

We are NYC locals and needed a hotel because there was a leak in our apartment. This hotel is average, at best. We paid an avg+ rate for a NYC hotel. Upon check-in/out, we were charged almost an additional thousand dollars for a "resident fee," which apparently was to cover the saddest looking breakfast and happy hour the world has ever seen. If I wasn't being reimbursed for this stay, I would be absolutely irate about being charged many hundreds of dollars for stale ham slices and Yellow Tail wine. The service is abysmal. Each day we were forced to call for basics like shampoo. Each time the room was cleaned, they removed the drinking glasses and didn't replace them, so each evening we'd have to call multiple times to request new ones. The housekeeping team would slam doors well into the evening and early in the morning, talking and laughing loudly in the halls. I can't recommend anyone stay in Times Square at all, but this location is particularly off-putting. Each day, there was a stinking pile of garbage the size of two school busses accumulated about 10 feet from the front door. We had our dog with us, so I'd have to pick him up to exit the hotel so he wasn't covered in leaking trash water. There are so many better hotels in NYC, and any neighborhood is better. As an NYC local, my advice to you is to stay somewhere else!

Hotel is perfectly located. Nice room. Great staff. Only major complaint is that I don’t care about the free happy hour. Honestly. Who can make it back to the hotel to sit in a cramped upstairs room for free wine while in NYC. I would rather pay $20 for a drink at a great bar somehere. Also, in NYC, eat breakfast like a local. There are so many great breakfast places.... great coffee shops-why sit in a cramped upstairs room with no view. So my only complaint is that the hotel is actually not that well priced. When you add on $100 per day to the room price I think there are better options.

It’s very very expensive

Very rarely impressed with Hotels in NYC but this is very nice- small but with great staff In a super location. Rooms excellent as well

I paid to upgrade my rooms because the first room I was given (a standard King room) was tiny and claustrophobic. The bigger room at a higher price was very nice and comfortable - I can't really recommend the hotel unless you pay for a premium room. Overall, this is not quite the luxury hotel it aspires to be. The staff doesn't seem to have worked out all the kinks with check-in, so although the staff is extremely nice, lots of processes are slow and backed up. The lobby had a massive water leak the day after I arrived, with water pouring from the ceiling, so the rest rooms and bar area where closed for several days with construction teams working on it. There was no offer of compensation for this problem/inconvenience. The property overall shows many signs of wear (some furniture in the common areas and rooms is scratched/delaminated, and many carpets and surfaces were stained). Despite these issues, the room I got was fairly priced and comfortable, the staff is really friendly, and the happy hour and free breakfast make this a good deal. Also, the location really can't be beat.