Now Amber Puerto Vallarta Resort & Spa - All Inclusive

I send my niece on her honeymoon to this place. Overall she thought the hotel was OK. However, her reservation said they had $200 in Resort Credit. This resort "credit" was not a credit at all. They tricked them. They gave the "coupons" toward stuff they didn't want to use on (in order for them to spend more money that they wanted to spend). My niece asked them if she could use her resort "credit" towards two massages at the spa. They said, sure you can. When she was checking out she found out that they had actually charged her for the spa. She complained to the concierge at checkout. The concierge was awful to them. He even threatened them. Therefore I do not recommend this hotel. Be aware of their coupons. They did not honor the so called $200 resort "credit". Very disappointed.

Beautiful place with a few things to consider. Main food buffet has a lot of choices but the food is not great. The restaurants, however, were excellent. Big pressure to buy into the resort. We stayed in the VIP section which was supposed to have food , drink and coffee available 24 hrs per day. I came out to get coffee here at 7AM each day and there was only one day when the coffee pods and milk container in the machine were stocked and ready. FRUSTRATING! This is supposed to be for families but the food buffets open much too late for children. They did, however, have a wonderful children's play area and a program for the kids that looked fabulous. Loud outside music and partying until midnight. You need earplugs if you want to get to sleep earlier than that. The people who work there are so friendly and kind. They make you feel special.

The stay was overall amazing. Food was Excellent, service attendants were very nice and the show were actually quite entertaining for a hotel. The spa was probably one of the nicer spas I’ve ever used. Location was close to everything in a 5 minute cab ride. Here’s the bad stuff. Just two small things that left a bad taste in my mouth. 1) they spent a lot of time trying to convince us to go to a timeshare meeting. Be prepared to say “no” multiple times. After a long flight, I was not in the mood spending so much time on telling the “VIP” rep “no” but once you get past her/him then you’re good and your trip will be nice and smooth. 2). I sort of was enticed to choose this hotel based on the offer seen on hotels.com that said $200 resort credit. We did receive it. However we were not able to use it. They give you $100 in spa and $100 in romantic dinner but the problem arrived when we tried to use it for the spa. They “gave” us a special deal on the spa package they were selling while we were at the pool and the sales rep walked around trying to sell the spa packages. Once we went to the spa and tried to use it then we found out that it was either the spa package or the resort credit but not both. This was not very cool. I’m actually pretty upset about it. I didn’t want to fight it because I’m on vacation but I’m just still annoyed.