Seraphine Kensington Olympia Hotel

Staff were lovely and attentive. Bed was comfortable, but condition of furniture was bad. TV had a line through it and the shower curtain needed changing. Overall, good for a budget bed, but don't expect bells and whistles.

Only redeeming quality for this hotel is it’s super nice and friendly staff. They seemed cheerful and helped me with a few stuff. Everything else is hell. Shower needs an update. Bed is so uncomfortable and had hair underneath the sheets. Fake windows in the room, only real window has a broken curtain that won’t open. This hotel being put as a 4 star hotel is a joke.

Booking the Seraphine was a last minute happening. The small hotel met our expectations. The location is ideal. Yes, the rooms are very small but this is standard for much of Europe. The hotel and the staff made up for the size of the room with their very gracious and friendly assistance. The rooms are exceptionally tidy and clean (thank you Georgia w/ housekeeping!!!). The continental breakfast was fresh and adequate in the offerings. I might place this hotel more near a 3.5 rating but our experience for 3 nights was very positive. Again, the staff was exceptionally helpful!

I always enjoy my visits to the Seraphine. The hotel is clean, convenient, and the staff helpful and friendly. I always go out for breakfast so can’t comment on what the hotel offer.

Some of the front desk were not very knowledgeable about the surrounding area. There were two that were there during our stay that were fantastic!! Super helpful great at hailing cabs and giving directions!! Hooks in the bathroom would also been helpful to hang and dry towels -