Seraphine Kensington Olympia Hotel

The staff weren’t very helpful. The hotel is run down, the room was freezing and very small. There were humidity spots everywhere, the sheets weren’t very clean. I certainly expected way more for the price.

Considering the quality and size of London hotels, for a small hotel, they are really good. Their staff are very efficient especially the front desk staff. Thanks to Aranit, he deserves a special mention as he goes beyond his duties to make guests comfortable.

For a London Hotel, good value, clean and nice breakfast, staff very helpful, would I stay again, yes

Too much noise from the cars. Hear the clattering of glasses being emptied in the bins at 1am in the morning over at the nearby cafes/resturants Hear people on the street having conversation late at night. Small rooms - my opinon not worthy a 4 star hotel.

Everything was good, apart from carpet next to bed was very worn out. Friendly and quick check in and check out. Breakfast was good. Room small but fine for a short stay and was clean and good shower room.