Hotel Casanova Venezia

My family and I are staying here for 2 nights it’s just 2 minutes walked from San Marco Square and 3-5 minutes from the water taxi port. The hotel is newly renovated and cleaned, the staffs are very friendly and helpful, and the breakfast is superb and it’s right close to everything. Our room is beautiful and spacious, but the we had to go up on a staircase because the elevator only goes to a 4 floors, but that’s okay for us, because my husband and son can carry our luggage to our room. We like the on the 5th floors because it’s very private. We stayed here in the middle of April 2019

Great location. Staff lovely.

I travel a lot internationally and this was one of the worst hotels I have stayed in. Venice is a bit of a tourist trap, so you want to make sure you pick a good/comfortable hotel. Probably the only plus is the location, which is excellent! - RUDE RECEPTIONISTS: We stayed there for 4 nights and overall, the receptionists were very rude (with the exception of one receptionist). I have to say that the cleaning and kitchen staff were quite friendly and nice. - Hotel management seems fraudulent. When asked to pay the city tax at checkout, the receptionist told us that the hotel does not accept credit card payments. Only after some argument we found out that they actually do have the setup for cc payments, but they charge 10% for non-cash payments. - Carpets were stained. - The hotel does not have iron. At least, that is what we were told initially with some silly excuse about safety. We later found out from another receptionist that they only have one iron that is currently used. Then the iron went missing on the following days. All seemed very shady and the staff were impolite in communicating it. - The luggage that you leave with the front desk after checkout is just placed in open areas next to the elevator. I felt bad for the guests who had trusted the staff with their stuff to explore the city for a couple of more hours.

Safe, comfort,excellent location, staff are more than helpful and with respect

It is conveniently placed near to SAN Marco piazza and only a short walk from the vaporetto. The welcome was disappointing in that no electric kettle was provided in the room so we could make tea nor would the desk provide one unlike the Cavalletto where we stayed on our last visit to Venice. One evening receptionist was more obliging in that he gave us a pot of boiling water from the bar. Our luxury room was so narrow that it was difficult to negotiate past an open wardrobe and bathroom to get into bed. The safe was not fastened to the floor so one could have put it into a suitcase and wheeled it away. The only method of controlling the air conditioning was to call reception. One night the fire alarm went off and the new porter did not know how to turn it off for half an hour or warn residents that it was a false alarm. Neither owner nor manager was available next day to answer complaints. WiFi good. Breakfast adequate but poor machine coffee. I would rate 3 star rather than 4.