Holiday Inn Express & Suites Energy Corridor West Oaks

Food services were very poor

The location was next to some type of extended stay hotel.You could see traffic and transactions going on when we got in and out of our vehicle.The bed and pillows were excellent.The breakfast not so good.The inside of the toilet had mold.The toilet leaked water at the base when flushed.So it had mold on the floor.Also the ceiling in the bathroom and been worked on.And I don’t know if the blue duck tape was covering a hold or just holding up the wall paper.I attended a baby shower in one one banquet rooms downstairs and the room was warm.The ladies at the desk on all shifts had great customer service skills👍

Hotel staff was very friendly and helpful.

When we got there we were told there was no hot water but that it would be on by 7am. We waited at the hotel until 1pm and there was still no hot water. The receptionist said she we compensate me with a free night for the inconvenience and never did

Great staff. Very friendly and helpful :).