Villa Vera Puerto Vallarta

We stayed at Villa Vera for 4 nights and it went fine. Our first impression was good, however at the front desk we saw a copy of a credit card just laying there and no one was at the front desk. The guard came in and called the person in charge of the front desk. Check in was quick but we didn’t want to leave a credit card on file because of what we saw at the beginning. The room was pretty big an comfortable, it was clean and the bathroom as well. The only thing we found it didn’t worked was the iron, they also don’t give you any coffee but they do have a coffee maker if you want to buy at the store. The view was pretty good, the Marina. In general the hotel was in good condition and the staff was very nice. You can also use all the services in the hotel that it’s in front, which is the one that has the beach, just get there early to get a Palapa. The food there was good as well and the server we got those days, Jonathan was really good and attentive. I would go back there. Good price and you get all the amenities that a more expensive hotel has.

The place has a nice pool but the water was very cold. All the balconies have a view of the marina and watching the boats go bywas amazing. The main problem this place had was cleanliness. Sweeping is not enough to Keep a place clean. The tile walkways and room floors need a good scrubbing. Our toilet even had dried on poop on the outside that remained the two days we were there. There is no elevator so you need to be able to handle steps with luggage. Lobby personnel will help. The kitchen area in our room only had a refrigerator. The sink had been removed and there was no ability to cook. We were in our room as little as possible. It’s too bad the place is not being maintained.

This resort is not what Hotel.com advertises - No Ammenities as shown on your site. Same as last time we stayed for less then half the price - the Raintree said it’s Hotel.com that was misleading and they should refund some money.

Hotel was small, quaint. Mosquitos all in our room, we both had bites all over form stating 2 nights. A maid came in and dropped off bug spray, helped a little. Shower was more like a bath tub, brown at the bottom and dead mosquitos in it. Bed clean, rest of room clean. Good area if you want to do a lot of boat excursions.

Extremely hard beds. Hot water only in the morning. Doors don't lock. "Flip" locks only. No instructions for using in room safe. Staff pretends not to understand English. Just one staff person available. Forget asking a simple question (how does the safe work)...have to wait for other people. In room coffee maker but no coffee. Room was clean. Walking distance to marina but given incorrect information how to get there.