Holiday Inn Express Hotel & Suites Detroit - Utica

Absolute worst hotel experience of my life. My wife woke me up at 3 am getting bit. We look closer and find BED BUGS!! Multiples! We took one down in a cup to the front counter. We had to wake up the kids and move rooms at 3:30. No one followed up, we were offered a refund but it did not come. Manager still has not called despite promise. Then on leaving the maids were arguing right in front us of about "issues" between them. They took the elevator in front of us and just ignored us then made a comment about not doing it in front of customers and continued!! We stayed here 6-24 in room 412. Unless you want bed bugs do NOT stay at this hotel or in this room. The bed bugs were tiny AND large . Pictures attached for proof. Absolute garbage hotel. Oh and the tub leaked all over the floor and the blinds are jammed and wont open. Would never get anywhere near this place ever again.

Got handicap room. Were there 6 days, smelled like smoke, cleaning people never cleaned room at my request but when they were cleaning other rooms, they had there phone playing very loud music. My husband has alzheimers and he sleeps late in AM. I told them and they did the same thing the next days. Personally I do not like the décor at all. No warm feelings for the décor. Also had pool across from room and the elevators were just a doors away. Noisy later at night when people came in. Noise level seemed extremely high. Will not give good review for this one.

Great location, very clean, felt welcomed when booking in, room was generous in size. The only issue we had was that breakfast was not very good and the eggs not hot at all.

Great hotel. Newly remodeled and I am impressed. Bed was comfortable, a/c unit was quiet and effective. Bed super comfortable and the room was spacious and very clean. Check in was quick and easy.

The local channels for the tv did not work and the service personnel did not come.