Art Deco Imperial Hotel

Fair old hotel with average condition and service. In the middle of night 4am, the fire alarm had arisen to warn everyone evacuate. All guests evacuated to the street in a cold morning for about 15 minutes and it turned out to be a false alarm of technical fault. It has ruined my rest when returned back to my room. The hotel only gave an apology on a notice in the elevator. I would not recommend anyone who wants a secured rest to stay at this hotel.

Lovely historic hotel in a great location - for this alone I would recommend it. However, I did find the staff a bit rude and unfriendly during checkin. Aside from that, we had a great stay.

It's OK, great decor, clean room, good features. Staff - indifferent, feel like I was an inconvenience.

We got trapped in the elevator, doors locked, nothing responding, alarm didn't work - we were trapped, I had to pry open the doors with my hands and we could get to the basement gym, where I called the reception and - after 5min - someone came to pick us up in a quite relaxed mood after that shock and horror experience. No proper apologies, nothing.... He was quite routine about it "I'll call maintenance", so maybe this happens more often - not a hotel for the faint-hearted! Otherwise: We had a deluxe corner room, big and beautiful with nice corner windows Aircon was quiet and worked well, nice amenities from L'occitane, room was a bit bright as the curtains can't be fully closed. 5-10min nice walk to the very centre (eg astronomical clock). I think it's a beautiful hotel, but that horror experience and how badly it was handled, would not make me go there again.

Amazing property. Very helpful staff. There was a bit of a snafu with the security system one night but they were happy to compensate guests for the inconvenience and tried to make things right. Definitely recommend and will be staying here again.