ACCESS Resort & Villas

Good service front and housekeeping and concerige Whoever love to swim, all rooms are pool access Only breakfast need to be improved. Location is 10 mins away from beach Nearby have many good restaurants

It’s a nice little resort but needs better maintenance. Absolute selling point is the pool access which was great! Staff are friendly and food was quite ok. On the downside - Karon, Kata and Patong are awful so would never go back to these areas. Smelly, dirty, busy, ordinary beach. Go somewhere else in Thailand that hasn’t become a tourist tip. Not the hotels fault.

The ending to my trip really summed it up. On the day I was leaving to go home I picked up a croissant only to be hounded by a number of staff noting that it was not takeaway. I had felt sick and could not eat at that moment. I wasn’t helping myself to a full course. I felt it very unnecessary the way that I was treated and by numerous people. Me and my husband were on our honeymoon and after reading numerous reviews I thought this celebration would be acknowledged, which it wasn’t. We stayed at the hotel for 13 days 5 of which was drilling work due to their New Year’s Eve event and fire safety, which was left unfinished and covered by wood by the remainder of our time there. Lastly the appeal of the room service by boat, I would request this otherwise you just get a knock at the door.

Pro: Our room had a back porch that was connected to the pool so you could walk out of your room right into a pool with a wet bar. Cons: The "resort" is about a 20 minute walk to the beach, but there isn't really a clear path to get their on foot. You basically have to walk in the main road all the way through town because other hotels block easy access to the beach. They offer a shuttle, but it only runs twice a day and will not bring you back to the hotel so except to use taxis a lot. The sewage system is not great so the room smelled like sewage often. They offer a free breakfast, but you get what you pay for so don't expect much there. We ordered room service once and they bring it on a lunch tray. Presumably cooked by the same people that provide breakfast.

I would call this hotel average at best. We originally booked a room in the blue wing which had issues with the hot water but the hotel manager was quick to resolve the issue and upgrade us to a room with a private pool. He was very kind and we appreciated his efforts very much. Our upgraded room was nice and spacious. The beds however were not very comfortable as it was only a boxspring with a thin mattress pad. The upkeep of the hotel grounds and the room could have been much better. It does look a bit run down as it is on the older side. The breakfast buffet was okay. There was not a lot selection but the food was not too bad. The hotel itself is on the cheap side so as long as you are looking for a budget hotel and are willing to overlook its flaws and lack of comfort, this could still be an option for you.