Aspect Hotel Dublin Park West

The room was frozen, toilet broken, needing repair, no hot water due to gas leak and asked to wait 2-3 hours. No notice given to residents. Complete breakdown in customer service. Would we stay again no never again.

We had a 3 day stay, room very cosy and extremely clean. Alex at reception was very helpful and professional. She was very knowledgeable. Tip download 79a bus timetable and get a leap card.

I had a pleasant though brief stay, check-in staff were helpful. I had a very early start due to need to be at Dublin Airport at 6.30am or so, and staff were prompt and efficient in getting me checked-out as quickly as possible. The location of the hotel adjacent to the Park West - Cherrywood train station is ideal as it allows for quick access to Heuston station and the possibility to connect with airport buses, Luas trams etc. My only slight quibble is the extra charge for breakfast, on this occasion I doidn't mind as I needed to get to the airport first thing in the morning and didn't have time to partake in any case. However, if I had a more leisurely schedule the possibility of a complimentary breakfast buffet would be very attractive when I am considering where to book!

The hotel is situated far away from the city center and there aren't many buses to get there.The male receptionist who did our check-in was nice and helpful but the others seemed like they just didn't care, i didn't really like the fact that they asked me for a security deposit of £45,00 which they never gave me back after my stay even though i left the room in perfect condition and i called them multiples times to get my money back. So for this reasons i really don't suggest anymone to book a room in this hotel.