Disney's Wilderness Lodge

The place is a palace. However, multiple employees told us different answers about when restaurants were open until, leaving us with no food.

Very nice location. Room is small for the price, especially for a family.

The hotel was undergoing a re-furb - they gave us these cute Mickey and friends construction pins because of their "pixie dust" to make hotel improvements. Really, it was fine. There was construction but it was being worked at a reasonable hour. Hotel itself was clean and comfortable. We had an awesome view of the park and transportation services. Boat service to the Magic Kingdom was very fast and easy to get from the park to the hotel. The quiet pool was closed because of the hotel rehab so the main pool felt a little cramped, but those are princess problems. Geyser point grill was awesome. Hotel staff was great. I'd stay there again (construction and all). It will be awesome once construction is complete.

We were told that check in was at 3. We got there at 3 and we're told that the room wasn't ready, so we went to eat. We came back 90 minutes later, wanting to go to our room. We were given a room number, but when we got there, the key didn't work! Someone else was in the room. We went back downstairs & found out that the room number given to us was wrong. The manager apologized & provided service recovery, but the restaurant on the first floor was so loud that we could hear people SCREAMING in our room, on the FIFTH floor!

Understand rooms will be remodeled - GOOD - decor dated, poor lighting, poor bathroom amenities. Excellent service, helpful staff, but will not return unless remodeling complete