Sheraton Frankfurt Airport Hotel & Conference Center

Sehr freundlich und hilfsbereit. Sehr gute Betten.

Sheraton was closed but hotel transferred us to Marriott due to pandemic. Services were very limited but had a great pizza and nice bottle of wine delivered via room service. Very convenient for a one night stay with an early morning flight out of Frankfurt. The limited staff was professional & very helpful. The room was an upgrade and extremely clean and spacious.

Inside the airport, so convenient for an overnight stay.

Close to airport. Difficult to find with very little guidance through no signs. Carrying 3 suitcases makes makes it difficult

In these corona-times: Amenities had not been changed, leftover from previous guest in the bathroom. Very comfortable bed. Big, new & nice room with big TV. Large bathroom. Only restaurant open was not for wheelchair users, so had room-service (at no extra cost). Wooden utensils weird, as regular utensils can be washed as easily as the plate the food came on, (and not good to eat with).

The proximity to Terminal 1 at Frankfurt Main airport was very useful and the early check-in they provided was extremely helpful.

It should be noted that the Sheraton is currently closed for renovations and my stay was moved by Sheraton to the Marriott which has 250 newly renovated rooms in the same location as the Sheraton. The room was beautiful, clean, quiet and comfortable. There is only a water boiler due to COVID19 in the room, but the gentleman who checked me was kind enough to give me a couple of paper cups and several tea bags at my request.

It was really great even during these challenging times.

The hotel was closed and they transferred me to Marriot hotel in the airport directly taking care of my reservation. They were really nice to do so, hotel room was very comfortable.

I was offered breakfast at the hotel at check in. My credit card had a travel lock because I forgot to notify my bank I was traveling. I was told if I still would like breakfast I could pay cash the next morning afterwards. I did not go to breakfast because I was under the impression it was not prearranged. At checkout I was told that I had to pay Euros for the breakfast. I explained what had happened to the desk clerk (who was very nice) but she went to ask the front desk supervisor who insisted I had to pay because I signed the card at check in asking for it. I explained that was before my credit card was locked. He asked the front desk manager who also insisted that I pay for something I did not receive. This is my 5th time staying here. It will also be my last. The desk clerks were very nice but the management does not understand customer service.