Movenpick Resort Aswan

very good service, friendly and helpful staff, especial Ms. Sally. the facilities is very good, has good swimming pool. the foods is nice. we loved stay here.

It was lovely and exploring the island was wonderful. it's a great quiet escape and the Nile is beautiful. The only suggestion is that someone with some design studies in their background should come in and demolish the ugly plastic palm trees and remove the horrid fountain and replace them with a more charming, more aesthetic treatment, possibly a fountain and some large urns with additional seating in the middle of the lobby, places to read so someone can sit there and listen to the fountain and read a book or wait for friends. There really is only the restaurant and the bar to sit in, so the hotel could add a lot of ambiance if it only used this space better. The horrible plastic palm trees made it feel impersonal and corporate, but besides that, the hotel is wonderful.

The hotel lost our reservation and the staff was very unhelpful about helping us figure out a solution. After some very long international calls, hotels.com was able to get us a room for the day but don’t understand why the hotel itself could not help at all. Finally when we checked out, they had a bill for 1800 Egyptian pounds on our record but we had only used room service once for 500 EGP. We asked them for a detailed list but their computer systems were down. Finally after 20 minutes of calling they figured out that the bill was indeed only 500 - not sure how they recorded it as 1800 but we were just happy to not have to deal with them anymore.

Requested junior suite which is recommended for 4 adults. Room is set up with 1 double bed made up of 2 single beds side by side upstairs. Our booking was for 2 twin beds. In any booking in Egypt and anywhere in the world this means 2 double (twin) or can be configured to 1 double and 2 single. They said that each single was what they called a twin bed and we had to pay substantially extra for an already expensive room. 2 adult children had to sleep on a rollaway and sofa. The sofa was not a pull out bed but simply a sheet on the 3 foam cushion. Could not fit another rollaway in the room. Very disappointed- not what u would expect from this hotel. The hotel itself is very nice therefore cannot lower the star rating but they should have given us what they had confirmed in our booking.

Thanks for the early checked in arrangement for us. We had wonderful stayed in the hotel... Stunning views of Nile River from our room. Big, clean & comfortable room. Good WiFi. Strongly recommend to have a drink or dinner at the Panorama View Tower Restaurant at 13th floor especially for sunset. We had our felucca right in front of the hotel. Opposite the hotel is souk market. Will definitely go back to stay if I go Aswan again.