The Ritz-Carlton, Berlin

The stay and comfort and service were excellent and I would highly recommend it

MmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmMmmmmmmmmmmmmmmmmmmmmm

Very Very Meh. I chose the Deluxe Corner Suite for my parent's birthday- so I had high expectations, given the occasion. Pros: Before I arrived, the concierge staff were great in regards, to booking places for dinner and tips on where to go- and they were very nice when we arrived. Room- nice bathroom, two toilets, comfy bed and TV's in both rooms. Great selection of food for breakfast and two very competent waiters (1 was a manager i believe). The hotel is very aesthetically pleasing and the doormen were amazing- welcoming, friendly and chatty! Cons: Arrival - Upon arrival - when chatting the receptionist i mentioned why we were there he said he would upgrade us and come to find us the next day to wish a happy birthday. Great! However in infact no upgrade, no better view, just the room i had booked- a lie basically. I was given a standardised greeting card to which the desk staff said he had "no idea what it was". It all seemed amateurish. They also left an a used room service order and a bottle of cheap & terrible Prosecco. The breakfast (which is actually lovely tbh): I ordered pancakes - which were served with a side of fruit. On 3 out of 3 occasions (100% rate) found fruit/berries either uncleaned or with mold on. Some of the waiters/tresses were clearly inexperienced, making trivial mistakes and becoming panicky it was like watching Faulty Towers/Mr Bean Asked for cleaning in the evening so my mum could use the bath- got given 2 towels in return.. like seriously?

Good location at Postdamerplatz, the hotel is modern and quite luxurious.

Out of all the hotels I've ever stayed in, this was without a doubt the hotel with the best customer service. Everyone from the valet, front desk, to room service, was incredibly helpful and kind. They went out of their way to treat you like a human being and not just a traveler. Every time I return to Berlin, this hotel will be at the top of my list. The room itself was extremely comfortable and spacious. Wonderful bed!

Location excellent. Staff excellent. Hotel rooms excellent Only shortcoming is the pool is too small.

Nice Hotel. Bit restricted re bar options Ie Cocktails or afternoon tea. Would have been better to have an informal bar option as well.

I stay in hotels every week travelling with my job so I have became quite discerning. I can not fault this hotel. It is immaculately clean and room and bed were extremely comfortable. But what really sets this hotel apart are the staff. From reception to housekeeping and bar staff all are friendly and super professional. I was alone here on my birthday, I did not mention this but the check in staff noticed. They did not make a fuss (or let me know they knew) but treated me so warmly. They went out of their way to chat to me and make sure I had everything I needed. When I checked out the following morning I was informed that my bar bill was complimentary which was such a lovely gesture, I was quite touched by this as they could have easily just ignored it. From beginning to end my stay was perfect and you can’t get any better than that.

Everything was good, especially if you like Deco styling - gorgeous public spaces and rooms. Location is perfect for history walks but it's a bit of trek to the Kudamm, the old centre of West Berlin.