Best Western Plus Holiday Sands Inn & Suites

Old. Old. Old

The door handle was falling off the door to the ocean overlook, and employees did not know what they were doing and were very rude

The ceiling in the bathroom of 109 had busted on us, causing water to go everywhere and we had to change rooms which was a problem to do so. The filters in the ac were packed with dust, i had to clean them myself due to my allergies. Rooms had a musty smell. They changed management which allowed our family to be kicked out of our ocean view room that i had a request and specification for months in advance and was no problem but at check in it was now cause i had my dog thatbi bring every year. Now all guests with pets stay on the first floor only. No more top floors. The padt 3 yrs we stayed here. Ive been pleased but nope not this time. Breakfast sucked bad. They had the same thing every single morning to eat. They ran out of big plates and had to use small plates. They ran out of food quickly. They only had 4 things to pick from. The juice machines were watered down. The ice machine going towards the beach was always out of ice. The noise was unreal and management didnt care to keep their guests happened and try to keep the noise from upstairs or outside at 3 am to a minimum. We tried to get another night due to our day being screwed cause the ceiling busted and we had to wait half the day and had to cancel plans for that day. Anyways they refused to work with us on another day and didn't care. So we didnt even get to due everything we planned on vacation due to their lack of service. Not enough parking, very crowded. Doors to rooms barely close and inside the rooms also.

Location was great. Not over crowded and dry relaxing. Room was nice and clean. We had issues with our key cards almost daily and the elevator had a foul smell to it. But other than that was great. Would definitely stay there again.

Hotel is right on the beach with a nice pool. Staff was courteous and efficient. Very good breakfast and convenient free parking. Room was clean and promptly cleaned by char staff. It is a motel, not really an "inn."