The Westbourne Hyde Park

Everything best, just Fragrance in the Hotel make me headache

excellent hotel , and excellent location . room was big and very clean with all the necessary equipment . the service team was excellent and very helpful. i probebly will back to this hotel in my next visit to london.

Really close to tube station, in a nice quiet area, our stay here was really enjoyable. Room was clean, comfortable, quite small but really nicely outfitted. Rooms have own Nespresso coffee machine (and reception have me extra capsules when I needed), kettle, fridge, microwave and stove.

The hotel and staff were very nice, but there was no Wi-Fi in the rooms, just the lobby. Very inconvenient for travelers who had work to do. The hotel said it was because there was construction on the street earlier and their lines were damaged. This did not make any sense considering Wifi worked fine in the lobby. When asked about this, the front desk did not have a response. Each time I was in the lobby the front desk got calls from new guests that had checked in and were asking why the Wi-Fi did not work in their room. Lobby was very crowded with people using laptops. Again, not conducive for business travelers or people needing quiet to get some work done. They really need to get this fixed. It is standard to have wifi in the rooms these days, especially if you are claiming to be a 4 star hotel. No one had a time frame when this issue would be fixed. Am returning to London in a few days, but I will not stay there again because it is dishonest to say you have Wi-Fi in the rooms when you do not.

We had no Internet (wi-fi signal was good in the room but no IP address was provided) for the entire stay (3.5 days) - informed staff, but it has never been fixed. Access to internet was only available in the lobby, but no wifi network name and password was clearly printed out and had to ask explicitly to the staff how to get access. We were lucky that we had god cellular reception in our room and free EU roaming. No compensation in any way was offered for the total lack of Internet in the room during the entire stay. We found long hairs in the shower and in the carpet. A piece of old tape (see picture) was clumsily used to cover up a damage to the metal divider between carpet and parquet in front of the kitchenette in the middle of the room. One side of the pointy metal bar was bent down to prevent cuts to the feet, but it didn't look safe at all. The TV would not allow any picture or sound adjustment (apart volume). The shower showed orange grime at the bottom and lack of a seam - a deep clean is necessary and water would easily splash out. The toilet seat was not stable and made noise when sitting on it or getting up, which could be heard in the room. The toilet flush was missing a decorative ring. We heard a quite noticeable humming sound from the wardrobe, where some electrical equipment is stored behind a locked wooden panel. Luckily the AC noise would cover it. Unfortunately the quality of this location has gone down a lot. What a pity.