Best Western Plus Universal Inn

My friend and I met up in Orlando for a long weekend and 2 days at Universal Studios. Uber was $28 from the airport - meet at baggage claim 1. Getting to/from Universal Studios was easy with the shuttle - there are 2 each morning - we took the 8am one day and the 9am the other day. We came back both evenings on the 9pm shuttle. You get dropped off and picked up at space #79 at Universal Studios. If another bus is there in the evening, don't panic - just stay there and they find you @ #79 and take you to another spot for shuttle if necessary. We also took advantage of Walgreens next door for snacks. There is a Publix one block away and we took the last day the green trolley - there are 2 trolleys - red and green - that go around Orlando. $5 for a day pass and super easy. Everyone at Best Western Universal was super nice and helpful. David at shuttle counter is super knowledgeable and can answer any questions you have about Orlando - and help you with tips to make the most of your stay. Thanks so much!

We love the place, when we go to Orlando, we choose this Hotel. The location is great, the hotel is nice and clean. The service you get is really good. Bed is comfortable. The breakfast has a good variety and i

The air conditioning was not working in the room during our entire stay. Reported this the very next day of our stay after confirming it was still not cooling the room. The cleaning crew on both days should have provided notice that the room was warm when the air conditioner was set to 65 - we left early for the park after re-setting the air. Returning at lunch, the front desk attempted "reset" the air conditioner and I was instructed to let them know in a couple of hours if this did not cool the room. It did not and I did. All they could at that time is provide a fan and a 'discount'. 4 days later, still no discount applied. Spending time with hotels.com to get an update on when to expect a discount, turns out they had not done so and would only discount 10% stating the issue was fixed the next day...which was AFTER we checked out. Guess I should have stayed at the front desk and made noise and confirmed a discount was applied but I trusted they would be honest and do so. NEVER again!!!!! That's what I get for trusting someone to do their job.

Staff was friendly enough. The room was not as clean as it should be.

Everything was wonderful. Clean, friendly and convienient.