Candlewood Suites Washington-Fairfax

The location is great but the hotel itself is not that great. They were doing reconstruction on the floor I was on, so it was a mess. I think I was the only room on that floor that wasnt being worked on. Also the room had a musty smell.

I was surprised at how beautiful and clean the room was and all the amenities our stay offered, down to free onsite laundry, which I had a full bag of from our road trip. Even though our son had an extremely rough first night nobody complained so either people were patient or the walls were just thick enough but that helped because I was so ill to top it off. Definitely plan to stay again in the future.

Friendly staff!

The pillows stink really bad. I was told it is their soap. It smells like the lived in smell when someone never washes their clothes. The fire alarm went off in the middle of the night didn’t know until the next morning it was a power outage. Didn’t get much sleep. It sounded like big foot was above me. I could even here them talking. Then when I woke up in the morning after little sleep the power was out. When you walk down the halls you have to be careful not to twist your ankle because the floors are uneven under the carpeting. Was the most frustrating stays I have ever had in any hotel. On a positive note the room was clean.

I arrived late and once checked in the room I had smelled horrible and there was no way to get the smell out. I went to the front desk and was told there was one room left that the person who had reserved had not arrived yet and again the room smelled, not as bad as the first but bad enough that my allergies and asthma flared up but at that time of night there was no where else to go in the area and of course I couldn't get refunded my costs because of the Hotels.com cancellation policies. I could tell the gentleman at the front desk wanted to help but being booked he was limited. Please find a way to air the rooms out after guests, especially those with very "loud" aftershave/perfume that smells like they used it to bath the room. Other than that, the room was plain business travel type accommodations with the usual loud business travelers up half of the night.