Sunscape Sabor Cozumel - All Inclusive

My stay here was ok. The staff was very nice and the hotel was clean but food and drinks are a miss. Also please note The “jacuzzi” is not a jacuzzi at all it is a JETTED bath tub and you fill with hot water and maintaince had to come up every night to fix ours as it would stop working after 30 minutes of use. No more then 1 or 2 restaurants open at a time and the drinks are not strong at all. Staff is nice and responsive. Also the hotel could use a public jacuzzi seeing that their isn’t an actual one on the hotel grounds. Hotel is a bit outdated. Room has a great view,huge balcony, Plenty activities to do on resort and everything you can’t find is close. Not far from downtown or the airport but be aware of how much you should pay for the rides because the taxi drivers definitely up the charge to their benefit. Their are only other resorts around no shopping or restaurants in walking distance, but they do have affordable scooters to rent right outside gates. Overall decent stay probably not the best choice for all inclusive because the food and drinks weren’t all the good but for the cost it was Ok. Also masks are optional on the resort which was nice ( you have to wear them to walk in some restaurants). Also every time you leave and come inside the resort they make your taxi stop at the gate to check how many people inside and your room number. I didn’t like all the tracking personally but I suppose it’s a security measure I’ve been to Cancún before I’m not used to that.

food was very good. weather was great. people/staff was mostly friendly & helpful, except for first day trying to too hard to sell us time shares & other amenities. area between buildings had nasty sewage smell constantly. food & garbage left on steps outside our unit for 3 days, drawing ants & critters. long waits for tables at most meals (30-60 minutes); not staffed for amount of customers; waiters & waitresses seemed over burdened. reefs not colorful; snorkeling a big disappointment . excursions were a waste of money

Staff was very friendly but the conditions of the rooms was sub-par.

The pandemic limited my rating. While the hotel made our trip safe and germ-free, the cost was that not all amenities were available and restaurants had to adapt. A little bit more variety on the menus would have been better. Orher than that, staff is pleasant and the location of the hotel is great.

We enjoyed property very safe and fun with room for social distancing. Pool very nice and restaurants very accommodating. Would recommend for a nice getaway

The hotel is beautiful. The beach is gorgeous and I would go back for the location. But the food was terrible, we had to go to town in order to get a descent meal. If you are all about the food not a good choice.

If you need internet run away from this place. If you need 24/7 food run away from this place. These people really need good training and leadership. It’s not there. There is no accountability. Not all amenities will work including hot tubs. They will lie to you at check in about what’s available. I will give great reviews on the house keeping staff. It is clean and so are the 2 pools.

Loved our stay here. Beautiful. WiFi sucks you have to renew it with login every 30 Minutes. Other than that, fantastic place!!!

The property was clean. Our room was dated and some wobbly drawers/leaky shower but clean and very livable. We were only in there to sleep and get ready anyway. I am pretty sure they are working on updating the rooms. The food was good. The restaurant and bar staff were fabulous. The front desk staff were not as friendly but you only had to see them on check in and out. Entertainment was a bit lackluster but I’m not sure if that is the norm or just because we traveled during COVID time. Overall, for the price we paid it was worth it and I’d go again for what I paid. It’s a good mid-level resort.

We have been to Sunscape 3 times now and it’s always a good time. Kid friendly they had a blast and beach is amazing. Food was a little different due to pandemic but we ate every day. The entertainment team was awesome this trip, especially Brian.