Courtyard by Marriott Novato Marin/Sonoma

I booked room and when I showed up with my family after driving all night. The desk person told me there was a mistake and there wasn’t a room available. When I called local hotels, I was told there wasn’t any rooms available. So at midnight I couldn’t book a room through hotels.com because it was already booking for after 3pm check in. We had to drive another hour before we finally found a hotel with a room available. That room ended up being a lot more expensive. So my room went from 170 to 285. I don’t know who’s fault it was. But it was a huge inconvenience, after driving almost 600 miles that day

Great hotel! Only with they offered Queens instead of doubles!

We were evacuating from Napa 2 am. Due to detours arrived there 4:30 am, they were full and told us we couldn't check in until 3 pm. We left and did not get to use our reservation. We would like a refund.

Good

This hotel gets reduced rating due to proximity to freeway, but it's quite a ways from the freeway and there is no noise from it once you're inside. The standout here was Linda at the front desk. This lady was amazingly friendly, informative, inquisitive and helpful. 10 of 10. The bistro was ok for breakfast. The coffee was good and the menu included espresso drinks. Bed was very comfortable with assortment of pillows, clean, quiet and big enough. Would visit again.