Raffaello Hotel

I liked everything about the property, bedding, size is f room,location and condition

Miss Ruby was so kind and helpful. She helped us figure out parking and good spots in Chicago

A nice and roomy clean hotel room. Convenient location and easy off site parking.

The hotel didn’t stock the toiletries and upon asking I got some items but they forgot to bring the rest. The coffee machine didn’t work. The AC heat unit would only blow cold air so I just had to turn it off. The WiFi barely worked to keep the Roku apps connected either.

the girl at the front desk didn't know what she was doing, so she charged me twice and I was made, the whole check in experience was TERRIBLE!

The memory foam bed and pillows were a very pleasant surprise. The staff was very friendly and helpful. The bath products were lovely. The only downside was there was no closet.

The king bed was not super comfortable.

The rooms are adequate. The heating system is extremely loud - you can't sleep with it on. Unfortunately at checkout they said they could not store my suitcases for a couple hours whilst sightseeing. Are you supposed to drag them around? These are basic hotel services. Instead, they suggested I go to the convenience store across the street and pay $12 to store two bags for two hours. What kind of solution is that? Any hotel has a small office or room where they can store your bags, and all hotels provide this service. Hospitality means going above and beyond to make your guests' stay easy.

Excellent location and very clean our room .bed is the best firm mattress and comfortable

Our bathroom in a double room was very small with no counter or cabinet to rest our makeup and hygiene supplies. Just a small shelf above the toilet.