Hampton Inn Rochester-Greece

Well how I start first a loud noise in my room specific room 224 I went down to the lobby and inform the situation they told me the noise came from the elevator and they will reimburse all the money I'm still waiting for reimbursement

There was no service to my room with fresh linens or bed made up. Air was off, no garbage picked up.

The good: 1. Clean facility and breakfast was better than expected. 2. Liked the idea of having dogs stay in hotel, and the occasional barking not a problem. The bad: I had 3 rooms, so these comments apply to all together. 1. Bar of soap in shower was found having a hair in it (obviously used). 2. The 'barn door' style used for the bath room door was awkward and inappropriate. It made it necessary to watch so that grand kids and other family members didn't open while grandparents or other family members were inside. 3. Each day we had to go to front desk to get clean towels. Most hotels provided these during 'housekeeping' chore. 4. One of the rooms' televisions didn't pick up a football game, and that party had to go to nearby restaurant to watch. 5. All cards were deactivated after two days of the three day stay, causing confusion and wasted effort.

Enjoyed the pool, hot tub, and breakfast. Bed was comfortable - room & hotel very clean

The only thing I would change is the door that serves for both the bathroom and closet because there would be no privacy. Breakfast was amazing and I was greatly pleased with the friendliness of the staff.