Hampton Inn Rochester-Greece

It was disgusting no breakfast no fitted sheets on the beds the supervisor was coming on to me . I don’t think it should even be open

Have stayed at this Hampton multiple times, always have received excellent customer service. Above and beyond accommodating. Allowed for early check in.. pool, hot tub, complimentary breakfast all wonderful as usual! Another great stay!

The service was great, staff was very friendly and helpful. Only issue was lack of towels in the pool area at the time we were there.

My room had a broken bedside wall light and sliding track door used for bathroom privacy or when open, closing off the closet. I almost severely cut my fingers when closing the door to use the bathroom. I thought the bed was soft and mushy with sub-par soft small pillows. I did enjoy the size of the room, the comfortable sofa and snack table, along with the barrel chair for the desk top. Check-in service was friendly, fast and efficient. The moring breakfast was fresh and re-stocked quickly with a packed house.

I booked 2 nights through hotels.com. I checked in with no problem. We went out for a while the next day and when I returned, my swipe card would not let me in the hotels back or side door. I went to the front desk and they stated that I only booked one night and I was supposed to have checked out. They also said they tried to contact me, which they didn’t. I told them that I booked 2 nights and it was already paid for. They looked on the computer and then see that I did have another night. They questioned if I booked the night separately but I didn’t. They made me check back in and put another $20 deposit on the room for incidentals. This was all very suspicious. There were also very loud quests that woke my family up at 2am.