Doubletree by Hilton Hotel Norfolk Airport

This hotel served our purpose which was to visit family. The pool is a necessity as we bring the grandkids over to swim. The rooms show their age. When in the room the hall is loud! It seems that when cleaning each room Housekeeping lets the doors slam each time they go in and out. Very loud when trying to sleep in. Drinks at the Max & Erma's very expensive. The young lady we had for our bartender was great. She gave us tips on where to visit when staying in Norfolk, VA. Very helpful. A mixed bag staying here.

Hotel staff were very nice. The entrance was very pretty. The room was nice. The bed was awful. My back still hurts from sleeping in it. The hotel restaurant had poor service and food.

The hotel is comfortable and the staff is very pleasant. I arrived very late on Friday night and they kept the kitchen open until I finished check in since I told them I had not eaten all day and needed something! Very tasty bowl of soup and I was on my way to my room. The bed was very comfortable and the room was clean and very large. Saturday, after arriving back at the hotel from a full day I once again ate at the restaurant and the restaurant/ bar staff was very friendly and the food was very good. I turned in early since I had to catch the 5:00 am shuttle to the airport. That is when this trip became a nightmare. A large group of people arrived around 9:00 pm and the party started. Screaming, yelling, door slamming, knocking on doors, etc. I called the main desk around 11:00 and asked them to come and talk to the guests. Nothing happened so about an hour later I called again and had to threaten calling the police if the hotel management did not deal with the situation. The night manager came up and twice told them to be quiet. It lasted about 5 minutes each time. This continued until 3:30 in the morning. They even knocked on my door at 3:00! After a totally sleepless night I checked out of the hotel. Though I realize that the hotel has little control over guest behavior they should have dealt with these guests in a different manner.

Great room, very comfortable, friendly staff, let us check-in about 90 mins early since our flight was early. Overall pretty great experience.