Crowne Plaza Cleveland South - Independence

When we arrived at the hotel, we entered from the side door and walked about 5 mins through the hall ways and to the elevator until we reached the lobby. The Hall ways smelled like animals and smoke. It was a very dusty, outdated hotel. Our room was outdated as well, but we didn’t have a smell to it and the bed was comfortable but the walls were very thin! About five minutes after checking into our room, we could hear the housekeepers arguing in the hallway- so unprofessional!! It was very dusty as well though, we sneezed all evening. We checked out the pool. The pool water was freezing & the hot tub was just lukewarm. We opted out of going into the water. The breakfast in the morning was just okay. The food was good, and the setup was great. But the food was not very warm. We paid $116 for our one night stay and I will spend my money else where next time.

Great stay

Took until 2nd day to see how this wonderful hotel wasn't getting top reviews. Had great first night. Breakfast amazing; staff so happy and friendly. Later found several items under bed including dirty socks. Walls are thick so you can't hear loud next door guests much in room; just from doors and halls. Events need much better planning. Call ahead to see what events you'll contend with. College kids Fri were very well mannered. Middle-aged (?Hip hop) crowd Sat was mean, loud, nasty. How was a cop not already at such a large event? Requiring valet parking for party goers (not even staying there) would solve problem of waking up paying guests at 12, 1, 2am, 230am. A normal response to polite request to keep it down is "Sorry." Not "Go back in your room" or "You needed to book a penthouse." Might have rested better in a bar parking lot as the reasonable expectation would be different. Never mind the safety risk to us and anyone on the highways on our long road trip that we paid to get rest for. Desk staff friendly enough. Not advised of bf voucher or new room key. Carried sleeping kids to get key 2nd night. Doors at end of buildings should always lock. Not secure. Lots of pot smoke. Have stayed many places, hadn't seen anything like this in decades. Pool was ok, cold, hot tub not hot. Other floors had noise too. Otherwise a great hotel.

We enjoyed the Hotel and our stay.

I just stayed one night, but it was good. Just an fyi, they do not have 24 hour airport shuttle (but thanks to the manager for helping me with this problem). Also the breakfast is not included (unless you include it in your reservation) and it is a regular hot/cold continental bar.