Residence Inn by Marriott Minneapolis Eden Prairie

MY 2ND TIME STAYING IN THE TWO BEDROOM PENTHOUSE. IDEALLY EVERY HOTEL ROOM SHOULD OFFER SUCH ROOM. I FELT LIKE I WAS IN MY TOWNHOUSE... QUITE HOMELY.

Great place but our room was next to the outside door so every time someone went in or out it sounded like they were at our door. Loved the kitchen with stove and refrigerator.

Was not aware that the family suite was located on the upper level. Traveling with a handicapped person made this very difficult. Other than that, everything else was amazing!

When we first arrived on a Sunday at Residence Inn, we realized our air conditioner wasn’t working. It was 82 inside when we arrived. Someone had hooked up a small portable air conditioner with the vent going through the fireplace which meant the hot air blowing from the portable air conditioner was coming right back in. A portable air conditioner is supposed to be vented out a window. So, the hotel was aware the a/c was broken. I called and asked to be moved to another room but they said they didn’t have any other rooms & their maintenance person was already gone for the day. They never mentioned the a/c trouble upon check-in and never offered a fan when I told him how hot it was. My husband and I went & purchased fans to put in the rooms because they didn’t have ceiling fans. My husband did call and ask for a fan and they brought one. They said they would have maintenance work on it first thing the next morning. By 11am when no one had stopped by to work on it, I went to the front desk. They said maintenance would be there between 3-8pm. The lady said she would have liked to have given me part of my money back but since I booked through hotels.com, she couldn’t. On the positive side, the hotel itself is in a good location with many things close by, however, this Residence Inn was disappointing due to the a/c problem & lack of concern by hotel personnel. Also, this looks to be an older hotel in need of many updates (it’s rather run down).

The location was great, the only disappointed was that bedding sheets were dirty and the room had a smell of cigarette. Other than that was ok