Crowne Plaza Suffern - Mahwah, an IHG Hotel

I had a great stay. I was upgraded to a larger room with no issues. The executive suite was equipped with a super comfortable king size bed, and living room with kitchenette. The management was so nice and so was the entire staff. The room was clean very well abiding by Covid protocol. The had signs asking guest to wash their hands and wear mask. I highly recommend the hotel for business travel.

It was a fun stay! the Room was nice and spacious for a couple and the bed was very big and comfortable! The people at the front desk were nice and made it easy to arrange a late checkout which really let us enjoy our Sunday there too. We were there for the weekend so we went to nearby Kakiat Park for some light hiking on the snowy trails which I recommend for any season!

Amazing

Check in super easy with professional, friendly staff. Very warm, inviting and clean.

Overall my stay here was good. My room was ok. You could visibly tell the furniture was dated as it looked worn with visible scratches. One of the chairs to the sitting area was wobbly. The bed heardboard had very visible scratches on it like it was from an animal. The molding along the ceiling had cracks. The shower ceiling had very visible aging. The bathroom floor tile was cracked. The wetbar was nice to have. i had a microwave as requested. The bed was comfortlable and clean. The room was clean but I did my own sanitization as I always do when I travel. It was a quiet and comfortable trip. I was able to get breakfast from the restaurant in the lobby. The breakfast was reasonable and tasty. I did have to request and go to the desk to get the extra towels and toilet paper that I needed. They were very pleasant at the front desk.

Everything was beautiful and clean but the toilet was for a elementary school. The toilet and paper access was horrible. The toilet was do lie to the ground I couldn’t believe it and the toilet paper was behind me instead of side or front of me. Crowne Plaza, Mahwah NY ROOM 238.

This place is ok only one girl she was nice other then that all the front desk stuff very rude and harassing you all the time fellow you since I was there for 2weeks I was very uncomfortable!!! Even most of the time I was in my room ! You can hear everything from the hall and from the next room to you ! So very early in the morning it’s noisy!housekeeper went in my room few times without my permission! It wasn’t good ! Most of the front desk guys very rude !specially , Simon !

I would've given 10 stars but had to take 1 away because there was no microwave in our room. When i asked about having a room with one the front desk said she was putting us on the 3rd floor & on that floor was a microwave for all guest. It was inconvenient for us to walk all the way to it to heat up food thats my only complaint.

The hotel was excellent in all facets of the trip. The best quality of the hotel it is modern looking. Will stay here again.