Hilton St. Louis at the Ballpark

Great location for restaurants, the Cardinal Stadium and the Arch! Clean, nice rooms!

I booked 3 rooms for my birthday weekend. When my guest and I arrived, the Valet attendent asked me if I wanted valet service for $45 or self park for $27 and of course I took the $27 route. We went to check in and only one room was ready and they said that they don’t know when the other two rooms were ready probably in 30 mins. We were informed 30 mins later that the second room was ready but will be 5 floors above the first one. I became more furious. We were desperate so we took it. Then an hour to 2hrs later we were informed that our third room was ready. Now I am so heated beyond believe. I our rooms were going to be near each other but ended up being on all different floors. Then we weren’t informed that parking fees were an extra charge because I thought it was included with our rooms. So they charged me and extra $27 to each room. The parking garage was a mile away from the hotel. The rooms were nice but the King beds were the size of a queen bed. After my stay I demanded some compensation for their mishaps and they offered me a gift card for the starbucks and some food items from their restaurant that was located in the hotel. I declined because I didn’t know when I would go back and redeem it. So I demanded that they take the parking fees off the rooms and they did so I felt a little better so if you decide to book at this hotel make sure there aren’t hidden fees and make sure that your rooms are ready when you get there. There’s no excuse why it shouldn’t be ready.

Great!

The experience was okay. The hotel looks great from the lobby. It is clean, smells nice, and has a Starbucks. However, the Starbucks is probably the worst one I’ve ever been too. It is so slow, and when they were really busy we probably waited for 45 minutes in line and for our drinks. After someone else had taken our drinks and they messed up our drinks. It was ridiculous. The check-in staff was okay, but didn’t really explain everything like they should’ve. He didn’t say where the pool and work out room was, he didn’t say that we could get water from the from desk (which he told someone else that checked in later), he really didn’t do anything. The room was nice, but there were a few stupid problems. The trash cans are the dumbest things I’ve ever seen. They are these skinny small containers that you can’t fit anything into. They provided the cheapest smallest container of shampoo and conditioner. The bed was comfy though. Everything else was moderate. The parking is also so expensive, and they accidentally charged us twice. The location was super convienent and the view was nice, but I wouldn’t go there again. There are so many other nicer hotels in the area.

It was great!