RIHGA Royal Hotel Tokyo

My boyfriend visited Japan 20 years ago and had fond memories of staying at a RIHGA hotel so for our last night in Tokyo, we moved from the Ritz to the RIHGA. It was a 10-15min walk with luggage from the closest train station. We later learned that the hotel offered a shuttle. We arrived around noon and knew that it was going to be too early to check in so we were going to leave our bags with the bell desk. Compared to the Ritz, that staff did not know as much English and were not very friendly. We were told that because we booked on hotels.com, we could not check-in until 6pm. I reviewed my email confirmation which clearly stated that check-in was at 3pm. I showed them this, but they did not seem to care. I was extremely peeved as I have never had a check-in time beyond 4pm at a hotel regardless of how I booked the room and how much I paid. The room itself was very dated. It was perfectly fine and met our needs, but the décor and furniture was reminiscent of a hotel room from the early 90s. All in all, I would not stay here again due to it's distance from the train station, poor service, dated rooms and lack of convenient access to nightlife, restaurants, etc.

The Rihga Royal was perfect in all respects. Wonderful service by all staff members and great attention to detail. The shuttle to the subway station was a very welcome and useful service. Will definitely stay again and will recommend it to all.

Great service, awesome free shuttle service, great area with an awesome view

The air conditions little no good. Too hot

To use the swimming pool costs £22 a time, complete rip-off