Renaissance Raleigh North Hills Hotel - Роли

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service? What service?

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From the moment I arrived I felt pampered and welcome by the hotel staff. Loved the location of the hotel with so many shops, restaurants and also a gym all in walking distance. I would defintely stay at this hotel again.

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Hotel was beautiful. Very nice people at all times. Willingness to help with anything you needed at any time. Only problem with the hotel, were the pillows. They were extremely hard and uncomfortable. Other than that, nothing but praise. Will go back next season.

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Everyone was super nice and helpful, plenty to do right outside the door.

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I did not encounter a SINGLE employee that did not seem delighted to see me. Not the maid, maintenance staff, no one. The food at Flights was so amazingly good that we were surprised it was a hotel restaurant. We are food snobs and it was great! The only negative was the swimming pool and hot tub but the fitness facility used to be a Gold's gym. It […] was huge. Подробнее

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Pleasant stay, very comfortable beds and bedding, attractive restaurant with good menu, easy parking

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Was here for an overnight business trip. Everything top notch.

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The main benefit of this hotel is the location. The staff was friendly throughout the weekend and the room was clean (good bed) and nice. The decor wasn't anything too fancy, but it the end result was very pleasant. There were lots of shops and restaurants within a (very) short walk of the hotel, which was especially nice because our weekend was a snowy […] one. Подробнее

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Comfortable airy room with great view. Pleasant helpful staff. Gracious front desk manager that went the extra mile when we had a problem with parking. Very good room service. Have stayed here before and will stay again.

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We enjoyed everything about the hotel, we are making plans to come back next year

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Wonderful staff, great rooms perfect area to hang out and shop/eat. We are going back to Raleigh next year same time, and will definitely be staying here again.

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excellent hotel in all ways

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I will definitely stay at the Renaissance during all future visits to Raleigh. My only regret is that this visit couldn't have been longer so that I could have explored more of Raleigh and checked out the lovely shops surrounding the hotel as well!

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Beautiful, friendly, clean! thank you.........we'll definitively come back:)

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The room was amazing. Great service and wonderful location. Beautiful hotel very well taken care of.

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Poor staffing ratio based on demand. Breakfast buffet not worth the cost. Dirty plates. Closest ATM far walk from the hotel. Valet wasn't timely and lacked consistency. Self parking is better value and convenience. Room keys failed to work on the second day of a four night stay. Staff blamed it on cell phone deactivation (though the cards were being […] carried by two separate people). Room was cleaned even though privacy do not disturb was placed on the door. In room dining also got our order wrong on two simple cheese burgers; one with tomatoes and one without. Positives...warm apple cider and fruit infused water was a great touch. Staff attitude was friendly and eager to help and rectify issues. Hotel's access to shopping and entertainment was convenient. Подробнее

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Fantastic!!! Curteous staff, very clean, great food on site!

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After a dreadful stay (1 night) at the Hyatt across the street, we asked Expedia to switch us to this Renaissance, which took only a few minutes on the phone and the two people we spoke with were extremely helpful. This beautiful Renaissance in Raleigh is a fantastic hotel. Excellent location (chic North Hills) and service. Everyone from the valet, […] front desk, restaurant and room service went out of their way to accommodate our every need. Our room, on the fifth floor, overlooking the gorgeous North Hills Plaza, was impeccable and spacious, with a very comfortable king size bed and pristine white bedding. Luxurious bath with a bathroom mirror TV, a wide shower enclosure, very nice towels and always-on vent system. Подробнее

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Very nice hotel in a modern open mall with nice shops and restaurants. Convenient to downtown.

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I would definately stay at this hotel again. It was walking distance to shopping, movie theatre, awesome fitness center, spas and great restaurants. It was a short cab ride to the downtown area. The hotel was very clean, offered free self parking. Easy check in experience.

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We came down for a weekend to visit friends and family in the Triangle area. The hotel was pretty well-situated and is surrounded by shops, restaurants, and a movie theater. The staff was efficient and friendly, and check in was a breeze. The room was of a decent size and had nice finishes, including the closets and mini fridge. The bathroom felt quite […] high-end, with an extra jet for the shower and fancy hardware for the tub and sink. The bed was fairly comfortable and the pillows soft, though your opinion may differ. The room faced I-440 yet not once did we hear traffic. We ordered breakfast in advance (via those things you leave on your door the night before) and the ample, well-cooked, and tasty breakfast showed up exactly on time. Our only complaints would be that access to the hotel via the underground parking structure is somewhat haphazard (though the parking was free), the shower caddy was coming out of the tile in the bath/shower, and the footstool for the room's comfortable chair was dirty. We'll definitely consider staying here the next time we come to the area. Friendly, professional staff in a pretty neat development. Подробнее

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From the entry into the hotel until the time we checked out, it was great. Even down to the smell of the sheets. It was perfect.

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Very nice. Busy and active. Staff very nice. room and BEDS incredibly comfortable.

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Very good hotel, good service and an excellent gym!

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If I ever have any reason to stay overnight in Raleigh again, I will absolutely stay at the Renaissance. The hotel is very new and very well appointed. It has an actual fitness club which is accessed via a walkway and is located in a very nice new retail/restaurant Main Street-ish type area.

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nice place for a romantic night

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Very clean hotel room and great location... We were very pleased with the hotel overall and it was just walking distance to great restaruants. Also, we loved the TV behind the bathroom mirror!... I'm going to do this in my bathroom at home!

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Elegant....great service. Hotel is located in the middle of the wonderful dining and shopping area of North Hills in Raleigh. Walking distance to everything. Just park (underground) and elevator up to lobby! Will go again.

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The staff was particularly helpful. The location with several adjacent spas, shopping and restaurants was superb. The hotel restaurant is first class.

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From its onset the hotel commands a wonderful presence overlooking the well appointed mall nearby. I was just in NC for the one night, I could not have picked a better hotel. Room was superb, and dispite my concern, I could not hear traffic from the nearby highway. It was obvious that this a brand new construction. However its best feature is the staff. […] Very attentive and I was greatly impressed with security. You are not going to get people "wandering" in from the mall here! I have to say that for a first time visit to Raleigh-Durham area...it was a great southern welcome and for sure made me want to come back soon. Great job all round and keep it up!! E.M.C. Boston,MA Подробнее

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The hotel was perfect and in a great location surrounded by shops and resteraunts.

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This is a first-class hotel with all the amenities. What we loved most was the location, amidst the North Hills shopping complex. We enjoyed a Saturday morning impromptu stroll through the farmer's market booths and the convenience of the theatre complex. Though we only spent two nights, we were able to take in much more than we expected. The hotel […] restaurant and bar were exceptional. Great hotel in a great location with easy access to downtown and the State Capitol/museums. Подробнее

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This is a first-class hotel with all the amenities. What we loved most was the location, amidst the North Hills shopping complex. We enjoyed a Saturday morning impromptu stroll through the farmer's market booths and the convenience of the theatre complex. Though we only spent two nights, we were able to take in much more than we expected. The hotel […] restaurant and bar were exceptional. Great hotel in a great location with easy access to downtown and the State Capitol/museums. Подробнее

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We stopped in Raleigh for the night on our way to Hilton Head so we were basically looking for a comfortable room that wasn't too out of the way from our route but at the same time allowed us to enjoy some of the city for dinner and drinks. We were further from downtown then we thought but this was nice because we didn't have to worry about city traffic, […] etc. and there was PLENTY to do around the hotel, it’s basically connected to a higher end shopping strip. All hotel staff were accommodating and personable from the moment we pulled up to the hotel. The valet was quick and easy, fairly cheap ($14) and the check in was one of the quickest and nicest I ever had, very pleasant gentleman who made sure to mention he would make reservations for us which I took them up on b/c it was very convenient (dinner was a stone’s throw away at MURA, fantastic sushi, expensive but worth it!). As we walked to dinner the gentleman at the front door even made sure to arrange a taxi for later, we didn't even have to ask, they came to us and asked if we needed a taxi at all and when we were done with dinner it was waiting at the hotel for us to take us downtown for drinks (about 10 mins, easy, cheap ride). The room was clean, well decorated and comfortable however it felt a bit small, my hubby and I kept bumping into each other trying to get ready. Also the iron we used pretty much ruined two of our shirts, unsure what happened there but it left marks on our shirts, we should have complained about that b/c I am sure they would have taken care of it, but I forgot. The room temperature was nice which is always important for me, because it seems most hotel rooms tend to be hot and stuffy which is not pleasant for my allergies. The lighting in the bathroom could be better, it was hard to put on makeup in that lighting and while the TV in the mirror was an interesting concept, it seemed a bit pointless. Be cautious of that shower, I made the mistake of entering it before I turned it on thinki Подробнее

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Great shops, close to downtown, and great service.

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Second time at this property with the same consistent high standards throughout the hotel. Friendly staff, clean from entrance to room, terrific location for restaurants and stores and easy to access. Pool is wonderful, our 6 year old played for hours. Will return again.

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Have stayed at this hotel before. Great hotel, great location. Room was not cleaned by 4 in the afternoon! Then not very well. Valet very slow then cracked the luggage carrier on top of my car!!!! We will give this hotel another try. Hopefully just a bad weekend for the staff!!!!!!!

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Loved the hotel. The hotel is new, clean and located in an active shopping area with easy, safe access to restaurants and shopping. The staff were very friendly and helpful. WIll definitely plan to stay at this hotel again during my next visit to Raleigh.

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Very nice hote. I would definately stay there again.

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