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Отзыв пользователя Hotels.com: 27 апр 2012
Этот гость не оставил комментария.
За проживание дополнительных гостей может взиматься плата в зависимости от политики отеля.
При регистрации по прибытии необходимо предъявить официальное удостоверение личности с фотографией и кредитную карту или оставить залог наличными на случай возникновения непредвиденных затрат.
Выполнение особых запросов зависит от ситуации на момент регистрации по прибытии и не гарантируется. Может взиматься дополнительная плата.
**Эти удобства могут быть доступны только в некоторых типах номеров. Некоторые удобства предоставляются с доплатой.
В отеле предлагается бесплатный завтрак (континентальный).
На территории отеля есть открытый бассейн и спа-ванна. Другие места отдыха и развлечений: фитнес-центр.
Перечисленные ниже виды отдыха и развлечений предоставляются в самом отеле или недалеко от него (может взиматься дополнительная плата).
Следующие платежи и залоги взимаются отелем во время оказания соответствующей услуги, при регистрации по прибытии или регистрации при отъезде.
Возможно, приведенный выше список неполон. Суммы платежей и залогов могут быть указаны без учета налога и могут быть изменены.
За проживание дополнительных гостей может взиматься плата в зависимости от политики отеля.
При регистрации по прибытии необходимо предъявить официальное удостоверение личности с фотографией и кредитную карту или оставить залог наличными на случай возникновения непредвиденных затрат.
Выполнение особых запросов зависит от ситуации на момент регистрации по прибытии и не гарантируется. Может взиматься дополнительная плата.
"nice hotel"
room was clean, staff was fine, typical continental breakfast was good as expected. in quiet neighborhood setting not too far from sightseeing destinations we were there for. hotels com promised me amenities the hotel didn't have but not the hotels fault.Отзыв реального пользователя Hotels.com
"Fairly good"
OK!Отзыв реального пользователя Hotels.com
Этот гость не оставил комментария.Отзыв реального пользователя Hotels.com
Этот гость не оставил комментария.Отзыв реального пользователя Hotels.com
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I know nobody cares about smokers. Since we have to stay outside in the heat and the rain you could at least offer us some cover and a bench. Instead we are treated as second class citizens.Отзыв реального пользователя Hotels.com
"suites hotel nice this close to old town"
The hotel needs maintenance, not major things, just minor things. Sofa sleeper in room was really bad. The frame supporting the mattress had x wiring between the cross frame members. Almost unbearable to sleep on. The arms of the sofa were dirty from years of use without effectively cleaning. The lamp shade was broken and stained. Like I said, nothing […] major, just alot of minor stuff. ПодробнееОтзыв реального пользователя Hotels.com
Отвечает Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for your feedback and for taking the time to write about your experience. We are sorry you were not satisfied with the condition of your room. We are in process of getting new furniture, lightning and carpet. Again we are sorry your visit with us was not as expected. We hope you enjoyed beautiful St. Augustine!
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"Just OK....too Much $$ for what you get"
The room was just OK. The bed linens were bad. One thin sheet, no blanket at all. The bedspread was supposed to be the blanket. Yuck. The Travelodge just down the block was only $85 per night and, cleaner and better. Beds at least had sheet and blankets. Better off staying there.Отзыв реального пользователя Hotels.com
ALWAYS GREATОтзыв реального пользователя Hotels.com
"Wonderful Service"
Most impressed with the helpfulness of the staff at every turn. Well done to all!Отзыв реального пользователя Hotels.com
Отвечает Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay in Country Inn & Suites. We look forward to your next stay.
"close to historic sites"
good stay--rooms are a bit oldОтзыв реального пользователя Hotels.com
Отвечает Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed ( your stay. We look forward to your next stay.
"Close enough to beaches"
Hotel was not as nice for the money we paid, but it was alright otherwise. Likely won't stay again, regardless. Front desk staff were very friendly. Cleaning staff gave us some grumpy looks in the morning for some reason. TV signal in our room was very bad. Shower had very low pressure and it took the hot water a very long time to reach the room.Отзыв реального пользователя Hotels.com
Отвечает Country Inn & Suites By Carlson, St. Augustine Downtown Dist We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.We hope you enjoyed beautiful St. Augustine!
"GOOD CHOICE"
Service was excellent. Staff was attentive and professional. They handled a large graduation crowd during breakfast with proficiency. Room was clean and comfortable. It appeared to be an older hotel that had recently been remodeled. Overall, "well done!".Отзыв реального пользователя Hotels.com
Отвечает Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at Country Inn & Suites and beautiful Saint Augustine. We look forward to your next stay.
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"Great place to stay"
Everything about this hotel was good. I felt it was a quality experience from the friendly check-in, clean and attractive rooms, good breakfast, and very good location to all attractions of St. AugustineОтзыв реального пользователя Hotels.com
"Nice for the price"
This was a quality hotel in a convenient location. The room was clean, the staff very friendly, and the free breakfast better than most. The only negative was that the breakfast area was slammed at 9 a.m., and the poor "Chief Cook and Bottle Washer" was overwhelmed. More space and extra help is recommended.Отзыв реального пользователя Hotels.com
"My new favorite hotel in St. Augustine"
Many of the hotels in the historic area have problems with flooding, and the rooms often smell musty. Country Inn & Suites had no issues with flooding in their parking lot (though it was raining while we were there and other areas had flooding) and the hotel was very clean and there was no musty odor. Yay!Отзыв реального пользователя Hotels.com
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"convinient location"
room spacious and clean .we had no phone in the room and were not told at check in.breakfast was ok good location to all attractionsОтзыв реального пользователя Hotels.com
"A great spot for visiting St. Augustine."
Clean, breakfast was good and well tended by staff and front desk very helpful!Отзыв реального пользователя Hotels.com
"Bad hotel no high speed Internet"
No high speed Internet was being "fixed" both days I stayed here.Отзыв реального пользователя Expedia
Отвечает Country Inn & Suites By Carlson, St. Augustine Downtown Dist Date 03/25/13 Country Inns & Suites 231 San Marco Ave St Augustine, FL.32084 To Whom It May Concern, I am sorry that you have concerns about your experience at the Country Inn & Suites by Carlson, St. Augustine hotel. Although it is never pleasant to hear when a guest is not satisfied with his or her experience, we do need to be aware of these situations. Our goal is to make the Country Inn & Suites by Carlson, St. Augustine hotel the choice for our guests while away from home. I will be sharing your comments with the hotel staff during our upcoming meeting as a learning tool to help us improve our performance and provide exceptional service to our guests. We want to be able to provide our guests with the best service possible, and feedback from our guests helps us to achieve that goal. I want to thank you for taking the time to contact us because your input is valuable to us. We hope we will have an opportunity to serve you again in the near future. Sincerely, Silvie Mcdowell General Manager Country Inn & Suites by Carlson, St. Augustine, FL
"Love Country and Inn and Suites"
The dining room could have used more seating.Отзыв реального пользователя Hotels.com
"Okay Hotel with Great Staff"
The hotel is just your standard, run of the mill Hotel in a high tourist area. What makes the hotel is the staff. They are kind, caring and very genuine. I would go to this hotel for the staff only.Отзыв реального пользователя Hotels.com
"Overall good experience"
Overall, this was a good experience. But the wireless interenet did not work during any of our visitОтзыв реального пользователя Expedia
"Reasonable but a distance from the historic dist."
The afternoon receptionist was very helpful. I would have liked to be closer to the downtown area. For the price, reasonable value. The surrounding neighborhood, so,so.Отзыв реального пользователя Hotels.com
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"Way overpriced even for Daytona Race weekend!"
This hotel was definitely not worth 180.00 per night! Maybe 75.00 . The gentleman working the breakfast bar was awesome! Decent hotel just not worth the price I paid!Отзыв реального пользователя Expedia
Very pleased with the facility, and the staf was very freindly and helpful. COuld not ask for a better interaction with the people at the front desk.Отзыв реального пользователя Hotels.com
"Well worth it!"
We enjoyed the hotel. Close to near by attractions... staff very helpful and friendly. Helped us with transportation to train. Breakfast was awesome and Otto was awesome, helpful and very attentive. Great complimentary breakfast. Internet was not working so that was a bummer, but they are fixing it.Отзыв реального пользователя Hotels.com
"I would stay here again!"
It was a little dated, but clean, comfortable, and relatively close to all of the tourist attractions. I would recommend it!Отзыв реального пользователя Hotels.com
"Overnight"
The only thing I think needs to be done is replacement of some soiled furniture. Everything else was very pleasant.Отзыв реального пользователя Hotels.com
"i will be back! perfect location!"
it was goodОтзыв реального пользователя Hotels.com
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"Not so great"
Location average, rooms and staff below average, breakfast average...not what we expected. The only positive part of the experience was the young man serving breakfast, everyone else in the hotel was not at all enthusiastic to help with anything! The room had mold stains on the ceiling, and you had to wait forever to get any hot water in the sink. Location […] is not walking distance to historic part of St. Augustine. Do not recommend this place at all. ПодробнееОтзыв реального пользователя Hotels.com
"Good Value"
Pleasantly surprised for the price. Clean and in a good location.Отзыв реального пользователя Expedia
"Do not bother"
Little or no housekeeping...Had to beg for toilet paper and kleenxОтзыв реального пользователя Hotels.com
Отвечает Country Inn & Suites By Carlson, St. Augustine Downtown Dist Date 2/01/13 Country Inns & Suites 231 San Marco Ave St Augustine, FL.32084 To Whom It May Concern, I am sorry that you have concerns about your experience at the Country Inn & Suites by Carlson, St. Augustine hotel. Although it is never pleasant to hear when a guest is not satisfied with his or her experience, we do need to be aware of these situations. Our goal is to make the Country Inn & Suites by Carlson, St. Augustine hotel the choice for our guests while away from home. I will be sharing your comments with the hotel staff during our upcoming meeting as a learning tool to help us improve our performance and provide exceptional service to our guests. We want to be able to provide our guests with the best service possible, and feedback from our guests helps us to achieve that goal. I want to thank you for taking the time to contact us because your input is valuable to us. We hope we will have an opportunity to serve you again in the near future. Sincerely, Silvie Mcdowell General Manager Country Inn & Suites by Carlson, St. Augustine, FL
"Excellent Hotel"
The breakfast was top-notch, and varied a little day-to-day. Free cookies in the lobby made every night end on a high note. The only negatives with our stay was a too-hard bed (which is generally a universal hotel problem) and a bathroom vent that hadn't been dusted in a while (it sucked in air instead of blowing so this wasn't an issue for us). It's […] located fairly close to many downtown attractions and restaurants and the courtesy shuttle was quick with the pick-ups and travel times. Great hotel! ПодробнееОтзыв реального пользователя Hotels.com
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Этот гость не оставил комментария.Отзыв реального пользователя Hotels.com
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"sleeping was impossible"
We stayed up 2 of the 4 nights because the walls are paper thin. Saturday night our first night stay, the room next door 316 had people who were up until 3:00, yes we did complain and yes the front desk tried, but we literally feld we were in the room with the people, we could hear EVERY word, not just mumbling. Then Monday night different people, same […] room next door, same thing, up all night with the neighbors, could hear word per word. Never will stay at this hotel again, never.... ПодробнееОтзыв реального пользователя Hotels.com
Отвечает Country Inn & Suites By Carlson, St. Augustine Downtown Dist We are sorry you did not enjoy your stay at the Country Inn & Suites. Our guest are important to us and we try to make sure they have a nice stay. I wish we could move you to a different room or different floor next day. Again we are sorry your visit with us was not as expected. We hope you enjoyed beautiful ST.Augustine. Sincerely, Silvie Mcdowell
"Very good value"
Very happy with our stay. The breakfast was good but places to sit did not match the demand although we were able to sit together (4 of us) after a few minutes wait. However this is not unusual in busy hotels it did not detract from our satisfaction with the stay.Отзыв реального пользователя Hotels.com
"Great Hotel for your vacation"
Hotel is very clean and the staff very nice, we had a nice experience.Отзыв реального пользователя Expedia
"find a different place"
the hotel it self was ok over priced for what you get. they didn'r have a microwave and refridgerator that we were to get the were very cold and rude when you ask a question they ignored you and or were rude and sharp not helpful or friendly could careless if you were happy with they stay or not I will never stay there againОтзыв реального пользователя Hotels.com
We enjoyed our stay. Our 1st room didn't have hotwater & we were quickly moved to another room. Staff very obliging & friendly. Wouldn't hesitate to stay there again.Отзыв реального пользователя Hotels.com
This hotel is near everything in the historic district. Clean and great breakfast!Отзыв реального пользователя Hotels.com
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