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"Отель находится в центре шоппинг района"Отзыв пользователя Сергей Х. из "Москва" от 4 авг 2011
Достаточно приличный отель, но немного староват. Рядом много магазинов, ресторанов, большой Shopping-Mall, парк. Не понравился ковролин в номере, уж слишком он изношен. Номер был некурящий, но помещение было прокурено.
Местоположение.
Отель Hilton Charlotte Center City располагается в городе Шарлотт, неподалеку – Стадион Time Warner Cable, Стадион Bank of America и Выставочный центр г. Шарлотт. Также неподалеку Blumenthal Performing Arts Center и Галерея славы NASCAR.
Особенности отеля.
Отель Hilton Charlotte Center City предлагает следующее: оздоровительный клуб, закрытый бассейн и фитнес-центр. В зонах общего пользования предоставляется беспроводной доступ в Интернет (за дополнительную плату). Отель с рейтингом 4 зв. предлагает следующие бизнес-услуги: бизнес-центр, конференц-залы (для небольших групп) и конференц-зал. Отель бизнес-класса предлагает следующее: ресторан, кафетерий/кафе и бар в лобби отеля. По запросу: услуги по проведению бракосочетаний, обслуживание мероприятий и бизнес-услуги. Дополнительные услуги отеля: стойка консьержа, многоязычный персонал и магазины сувениров/газетные киоски. Площадь парковки для гостей ограничена и предоставляется в порядке очереди (за дополнительную плату). Это отель для некурящих.
Номера.
В кондиционируемых номерах (400) отеля Hilton Charlotte Center City предоставляются следующие удобства: сейфы и кофеварка/чайник. Постельные принадлежности включают: пружинный ортопедический матрас, а также постельные принадлежности премиум-класса. За дополнительную плату в номерах можно пользоваться высокоскоростным беспроводным и проводным доступом в Интернет. В номерах есть 42-дюйм. плазменные панели. Предлагаются следующие развлечения: кабельное или спутниковое ТВ премиум-класса, игровая приставка и платные фильмы. Во всех номерах предоставляется стол и телефон с прямым набором номера с функцией голосовой почты. В ванных комнатах есть души, а также дизайнерские туалетные принадлежности, зеркало для макияжа или бритья и фен.
Дополнительные услуги, предоставляемые в номерах, включают следующее: утюг, гладильная доска и радиочасы. По запросу вам также будут предоставлены: вечерняя уборка номера перед сном, гипоаллергенные постельные принадлежности и услуга пробуждения по телефону. Обслуживание номеров выполняется ежедневно. Все номера отеля Hilton Charlotte Center City – это номера для некурящих.
За проживание дополнительных гостей может взиматься плата в зависимости от политики отеля.
При регистрации по прибытии необходимо предъявить официальное удостоверение личности с фотографией и кредитную карту или оставить залог наличными на случай возникновения непредвиденных затрат.
Выполнение особых запросов зависит от ситуации на момент регистрации по прибытии и не гарантируется. Может взиматься дополнительная плата.
**Эти удобства могут быть доступны только в некоторых типах номеров. Некоторые удобства предоставляются с доплатой.
В отеле Hilton Charlotte Center City есть ресторан, где предлагается только завтрак. Отель предлагает обслуживание номеров (по расписанию).
Отель предлагает следующие места отдыха и развлечений: закрытый бассейн, оздоровительный клуб и фитнес-центр.
Перечисленные ниже виды отдыха и развлечений предоставляются в самом отеле или недалеко от него (может взиматься дополнительная плата).
Следующие платежи и залоги взимаются отелем во время оказания соответствующей услуги, при регистрации по прибытии или регистрации при отъезде.
Возможно, приведенный выше список неполон. Суммы платежей и залогов могут быть указаны без учета налога и могут быть изменены.
За проживание дополнительных гостей может взиматься плата в зависимости от политики отеля.
При регистрации по прибытии необходимо предъявить официальное удостоверение личности с фотографией и кредитную карту или оставить залог наличными на случай возникновения непредвиденных затрат.
Выполнение особых запросов зависит от ситуации на момент регистрации по прибытии и не гарантируется. Может взиматься дополнительная плата.
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"Highly recommended."
The staff here is very polite. I make a dozen trips a year in many different countries and the staff here really sets the standard of courtesy. The shower pressure was low the first day, they had it fixed and called back to make sure the repair was satisfactory. They did this for other requests as well. The hotel is in a central part of Charlotte with […] walking access to the conference centre, transportation terminal and restaurants. If you have a car, take the parking package which will be less than half of the usual overnight parking package. The gym facilities are a YMCA in the building next door which has a running track, pool, lots of machines, weights and is one of the better gyms available to hotel guests I have seen in a long time. Подробнее
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Thank you so much for taking the time to respond to our survey. We are glad you had a 5-star experience and can't wait to have you again!
1 ответ от Hilton Charlotte Center City"great stay"
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Thank you so much for taking the time to rate our hotel. We constantly strive to make each and every guest's experience a memorable one, so we sincerely take to heart your 5-star rating. We are so glad you enjoyed your stay and hope you'll think of us again when staying in Charlotte!
1 ответ от Hilton Charlotte Center City"great staff"
Stephanie in the executive lounge and Jacqueline from room service were excellent! Over and beyond expectations. The staff of this hotel were wonderful -- great hotel location for an event uptown.
Thank you so much for taking the time to write a review on our hotel. We appreciate all feedback, especially when they are specific comments regarding our team members. I will be sure to recognize them. Thank you once again and I'm glad you enjoyed your stay!
1 ответ от Hilton Charlotte Center City"Hilton downtown Charlotte,NC"
Hotel was in need of a restoration but had ample taxi service
Thank you for staying with us last month. We are glad that overall you enjoyed your stay and most certainly enjoyed the location as well as ease of transportation. We did renovate the hotel in 2008 however are always constantly updating with new industry trends and i believe you will see alot more soon. Thank you again and hope to see you soon.
1 ответ от Hilton Charlotte Center CityЭтот гость не оставил комментария.
Thank you very much for your great rating. We very much appreciate when someone has a great time and shares that information. We look forward to have you back with us very soon.
1 ответ от Hilton Charlotte Center City"No Parking Spot"
The only complaint I have is the parking. Arrived around 8pm Sat Feb 4 and no valet parking. Have to look for a parking spot, all the way to the top floor of the adjacent parking building. Stayed in hotel for about 20 minutes and thinking that we want to go out again and no parking after we arrived we decided to check out, rather than look for a spot […] at past 12 mn. Wish we stayed longer but no valet parking and looking for our own parking was a mess. Get your parking straightened out and I will give this hotel a 5-star rating ! Подробнее
Thank for you staying with us earlier this month and for sharing your experience. I do apologize that for the evening of February 4th our valet parking was completely full due to a very full hotel and large convention in town. In the future if this happens please do not hesitate to communicate with the Front Desk as we can give great information on where to park and make accommodations for ease of convenience. Again thank you for staying with us and we hope to see you again very soon.
1 ответ от Hilton Charlotte Center CityЭтот гость не оставил комментария.
Thank you so much for taking the time to rate our hotel. We are so pleased that we met and exceeded your expectations. We hope to WOW you again in the future!
1 ответ от Hilton Charlotte Center City"Check In"
Check In was hard with the small area in front of the hotel.
Thank you very much for staying with us and taking the time to share your feedback. I am also glad to see that overall you had a great stay. As far as the check in I do apologize for the inconvenience as we try to keep our check in as quick and swift for our many travelers as possible. Thank you again and we look forward to seeing you soon.
1 ответ от Hilton Charlotte Center City"hot water"
Take shower later in evening if you want it to be warm and are staying in rooms higher than floor 4. Perhaps the laundry takes the hot water in the a.m. or many people using it. PS. Guys parking cars play race car in expensive rods using valet. Not cool dudes, almost hit us walking to exit
Thank you very much for staying with us and giving us your feedback about your stay. I think you will be very happy to hear that we will be doing some upgrades to our water piping and boiler system which will help impact our overall building infrastructure. We will also go back and communicate with our valet team to ensure they continue to follow our safety policies and procedures. Thank you again for your great feeback and we look forward to hopefully seeing you soon.
1 ответ от Hilton Charlotte Center City"Charlotte Hilton City Center, the place to be."
Stayed on the executive level of the hotel with a spectacular view of Charlotte. The Executive lounge provides complimentary snacks and a bar each evening withou leaving your level. Good Touch! In the morning it provides a continental breakfast, and there is always great fresh self serve coffees. Will definitely return!
Thank you very much for staying with us and glad you enjoyed the stay and especially the executive level amenities. I think you will be even happier over the next few months we plan on adding many enhancements to the lounge to increase the great quality and product selection in that area. We look forward to seeing you again very soon.
1 ответ от Hilton Charlotte Center City"Had a GREAT time at The HIlton Downtown Charlotte"
This was one of the most pleasant experiences i've ever had staying at a Hilton. While the parking wasn't the most easy to do, the hotel was great, the bar and restaurants and the staff I interacted with were exceedlingly pleasant and conversational. I was in town during the America's Got Talent Auditions so everything was busy. It had been almost […] 20 years since I had visited downtown Charlotte at night and had a great time with all the restaurants, bars and general nightlife. I can't wait to go back. The Hitlon is located in a good area. I never felt anything but safe. Downtown Charlotte has a heavy police presence so there's very little mischief if any that happens. Подробнее
Thank you very much for staying with us and we are so glad to hear how great of a time you had. It is great to see how much Charlotte continues to grow and we were even more pleased to see how much you enjoyed the service and the staff. We hope to see you back here even sooner this time.
1 ответ от Hilton Charlotte Center City"Nice downtown hotel"
I stayed for a convention, 1 block from the Convention Center, and short walk to downtown restaurants and theaters. Hotel was nice. Tiny lobby with no real area to meet up with friends. Parking deck was confusing - poor signs as to how to get into the hotel.
Thank you again for staying with us at the Hilton Charlotte Center City and glad you enjoyed the hotel. We understand while the lobby can be small we try to encourage the usage of our plaza which has great space as well as our restaurant and bar. While we don't own the parking garage we will certainly pass your message on and see what we can do to help fix that situation as well. Thank you very much again for staying with us and we look forward to seeing you again soon.
1 ответ от Hilton Charlotte Center CityЭтот гость не оставил комментария.
Thank you very much for your great rating. We very much appreciate when someone has a great time and shares that information. We look forward to have you back with us very soon.
1 ответ от Hilton Charlotte Center City"Hilton City Center, Charlotte NC"
Close to local attractions and convention center. Restaurants within walking distance. Overnight parking seems steep for the area.
Thank you very much for staying with us and letting us know your feedback. We were glad you had a great time and enjoyed your stay and the location in the city. While we understand that parking can be tough in the city we usually have available both our valet as well as we are directly connected to a parking garage. However the garage is owned by another party and unfortunately we have no control over the price. Thank you again and we hope to see you back very soon.
1 ответ от Hilton Charlotte Center CityЭтот гость не оставил комментария.
Thank you very much for your great rating. We very much appreciate when someone has a great time and shares that information. We look forward to have you back with us very soon.
1 ответ от Hilton Charlotte Center City"Hilton Charlotte City Center"
Great hotel... professional staff... but valet parking is in the open... not undercover like the "park yourself" -- so be advised. Your valet parked car will arrive in winter with ice or snow on the windshield etc while a self park stays as it was..
Thank you very much for staying with us and we are very happy to see how much you enjoyed the hotel and more importantly the staff. You are correct that the valet lot is not a covered lot. However the advantages are that we do ensure that your car is under the careful eye of the hotel and its staff. Again thank you very much for taking the time to give us your feedback and we look forward to seeing you again soon.
1 ответ от Hilton Charlotte Center City"convenient to downtown."
perfect city center location, proximal to stadium and coliseum.
Thank you very much for staying with us and were very happy you had such a great stay and enjoyed the location. We look forward to seeing you again soon.
1 ответ от Hilton Charlotte Center CityBeds to small
Thank you again for staying with us and glad to see that overall you had a good time. I did notice your comment about the size of the beds and want you to know that next time you stay with us ask for a King Size bed and we will do our best to accommodate your request. Thank you again for letting us know this information and we look forward to seeing you again soon.
1 ответ от Hilton Charlotte Center City"The Hilton city center in Charlotte NC"
Very nice hotel! Great shops and bar and restaurant located in the hotel. Everything you need was in walking distance. Will always stay here when in Charlotte. Staff were helpful and prompt.
Thank you very much for staying with us and for your great comments about your stay. We are always happy to hear such good comments especially regarding our staff. Thank you again and we look forward to seeing you again soon.
1 ответ от Hilton Charlotte Center City"Not what expected.."
Service of staff was very good, however that is it for the positive experience. First of all the room was very small and outdated. Second, the fitness center and pool they advertise is not owned by the hotel it is the YMCA that is in the connecting tower. It cost an extra 8.00 a day and no children are allowed except for friday night for two hours and […] 8-4 sat.. Third, did I say the room was small and outdated..just making sure..no refridgerator etc..I would only recommend this hotel to the single business person and not at all a family weekend retreat. Подробнее
Thank you very much for staying with us and taking the time to give us your feedback. We were very happy to see that you enjoyed the service from our staff however saddened to see some of the issues that came up. We try to do our best to accommodate all requests and if we can we always give the largest rooms to any guest requesting. We are also happy to tell you that we just recently are able to offer the YMCA to all of our guests for no charge. You are correct however that it is limited for childrens hours however it is a great facility where many families do enjoy. Thank you again for your feedback and we hope to see you again soon.
1 ответ от Hilton Charlotte Center City"Hilton Charlotte... elevator nightmare"
This hotel has 22 floors and only 4 elevators. It took over an hour to get into one, unless you wanted to walk down 20 floors... which we did instead. The receptionist said that parking fees were charged at the time of checkout, but they disabled the door keys at midnight because the fee hadn't been paid. The hotel is in a great location and very clean, […] but I am disappointed with the overall stay. If you pay that much for a room, there shouldn't be any issues like that at all... that's what you are paying for Подробнее
Thank you for staying with us recently and for providing us your valuable comments. I was happy to hear that you were pleased with the cleanliness of our guestrooms and that you enjoyed our location so close to many restaurants and entertainment options. I do sincerely apologize that you had a very difficult time utilizing our elevators. Due to a large conference at the Convention Center, our hotel was sold out with over 1200 guests staying in the hotel and causing the elevators not able to get to all floors in a timely manner. We do reach out to our guests first when the hotel does not have sufficient funds to cover any charges prior to check out and therefore sincerely apologize that your room key was not working. We do hope that you would give us another opportunity to WOW you. Regards,
1 ответ от Hilton Charlotte Center City"Charlotte Hilton - Great Uptown Location"
Nice hotel in great location. Restaurant and bar service were not as good as i hoped but there are plenty of places within walking distance.
We are very happy to see that overall you enjoyed your stay with us at the hotel. However I was sad to see that the service was not up to your expectations in the bar and restauarant and I think you will be glad to see that over the next few weeks we are changing our menus both in the restaurant and bar and doing some major upgrades to our operation. We would love to see you back in the hotel soon and to enjoy the experience of our operation that you should expect.
1 ответ от Hilton Charlotte Center City"Very Friendly Staff"
Had a wonderful time. Checking out Sunday was kind of an ordeal but overall the stay was very nice. Eugene is a great guy and helped us with everything we needed!
Thank you again for staying with us at the hotel. We were very pleased to see how much you enjoyed the hotel and especially the service received from Eugene. We will certainly be sure recognize him for this and many more great feats. We are sorry for the busy checkout as that was a full day with many departures but can assure you we have taken steps to help prevent that and help make it an easier process. Thanks again for your great feedback and we look forward to hopefully seeing you again soon.
1 ответ от Hilton Charlotte Center City"Great hotel"
Stayed one night for a panthers game. It was great. Close to the stadium, beautiful hotel, great food and friendly people. Will stay next time.
Thank you again for staying with us and for taking the time out to give us your great words. We are happy you were here during the Panthers game and you enjoyed the hotel and its location. We hope to see you again very soon for another Panthers game and many more occasions.
1 ответ от Hilton Charlotte Center City"Hilton Charlotte gave us two double beds"
Not quite sure what happened, but when we arrived at the hotel we were informed that even though we had a reservation for a room with a king bed, all of them were taken and we were being moved into a room with two double bed. I don't know if this is common when booking with online sites, but it definitely put a damper in the weekend. Especially after […] paying so much money for a nice hotel downtown. Подробнее
Thank you for staying with us and for taking the time to provide us with your valuable feedback. I sincerely apologize that the hotel was not able to meet your request for a king bed. I would like to clarify that all reservations are guarenteed to have a room at the hotel of choice, but that the room type, high or low floor, non-smoking or smoking, views, etc., are all requests. Our hotel tries very hard to accomodate all the requests of our guests based on availability as this applies to online and telephone bookings and again apologize that we were not able to do this on this occasion. We do hope to welcome you back when you return to our city and hopefully be able to accomodate all of your requests. Regards,
1 ответ от Hilton Charlotte Center CityЭтот гость не оставил комментария.
Thank you again for staying with us and giving us such great feeback and ratings. We look forward to seeing you again very soon.
1 ответ от Hilton Charlotte Center City"Room was nicer than the Omni"
We were in the states (live in Prague,Czech Republic) For the holidays to visit family and friends. Had to stay center city because we wanted to be close to the city. We stayed at the Omni last year and it was nice but the Hilton had a much bigger room and everything you could want. The price was much cheaper too. We will definitely stay here again […] . Подробнее
"Hilton Charlotte Center City"
The staff in this hotel was very friendly and helpful. Especially in the restaurant.
Hotel was comfortable and nice and in a good location for us. Wish parking had been less expensive and, well, that fans were included in the bathrooms!
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"Great Hotel, Horrible customer service"
I thought that it was just a moment of a sudden rush that had the employees working the front desk less than polite. However, after having to go downstairs 3 times to have my key "recoded", I noticed that it was just a bad case of rude uncaring and lack of customer service skills. It is sad that the interior and exterior of the hotel does not begin […] to tell the story of the horrific personnel working the registration desk. My recommendation, "If you are having a bad day, please stay at home!" Otherwise, my hotel stay was rather pleasant. Подробнее
"Pure Excellence!!"
The Hilton Charlotte has to be the best hotel I have ever had the pleasure of staying in. The staff was very attentive and execptionally helpful. The hotel itself was absolutely beautiful. Very elegant. Our room was top notch along with the food at the Coastal Cafe' and Bar. I would recommend this hotel to anyone who wants to be well attended with everything […] you need right at your fingertips. Подробнее
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"Hilton center city - great way to see Charlotte"
Hotel staff was very friendly and accommodating. Room were very nice and made it easy use laptop and other devices on big screen HDTV. Nightlife and other attractions are only a block or two away!
"The Hilton in Charlotte is not on par"
I stay at Hilton properties quite often and they are my preferred hotel The charlotte Hilton is definitely in need of a overhaul and a partial staff replacement I struggled inside with my bags about 9pm at night, there was no valet present or a bell hop My door keys didn't work and the hotel bar is a joke Next visit to charlotte will be staying […] at the westin Подробнее
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"Charlotte Hilton 3rd Street"
Had a wonderful stay at the Hilton. The entire staff was very helpful. The bell service and valet service attendants were excellent. Our bell service attendant even made sure when we left that we knew exactly how to get back to the interstate. We didnt have to ask him he just took it upon himself to ask us. Will surely stay there again.
"business trip"
I checked into an executive king room for business thinking the room would be well worth the extra. It wasn't. While the hotel was clean and maintained, the room just didn't warrant the price. I would recommend staying here, but in their cheapest room, since you won't gain much by purchasing the extras.
"Charlotte for one night get away"
Perfect - clean & excellent service
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"Great location"
Stayed one night, walking distance from Epicentre. Loved our stay.
"Hilton Charlotte City Center"
Hotel was comfortable enough - hotel staff left much to be desired: front desk was not terribly accomodating and the cleaning staff didn't make it to my room before 7pm (at which point I was in for the evening). But room was clean and very spacious. Convenient location for Charlotte.
My stay at the hilton was great, the hotel and surrounding area were very convieniant everything was within walking distance. the clubs were great and there were plenty of places to eat. The room and bathroom were both very clean. Eventhough we were in the heart of the city it was still quiet. I am definatly booking here whenever I come to town.
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