Dom Hotel - Кельн

Great view of Cathedral from our rooms. Upscale rooms and good breakfast. Very attentive service. Nice bar with a limited food menu. Hotel is being renovated and the restaurant was closed. Complex lighting system in our room was a problem that the staff did not seem able to handle. We ended up with half of the lighting in the room disabled and not able […] to open and close drapes that work electrically. Подробнее

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Our room at the Dom hotel was very comfortable with an enormous bathroom (with no plug for the elegant twin glass sinks!) and a jaw-dropping view of the cathedral. Other than the unpluggable sink you couldn't really fault the rooms - the problem with the hotel is the public areas - the entrance is underwhelming, the old marble staircase is poorly lit […] and rather dingy. Above all the smell of smoke from the hotel bar permeated the whole hotel (except the interior of the rooms) - the hotel really needs to wall this area off or install powerful extractors as for non-smokers this detracted from an otherwise excellent hotel Подробнее

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This was a wonderful experience! The room was "cosy" but not overly so and was equipped with everything I could possibly think to ask for (except possibly my own personal butler called Raoul). As I had neglected to book ahead, I didn't eat in the restaurant, but I had room service bring me a gourmet dinner and was able to sit in the Ustinov bar to take […] breakfast. Even though the hotel was on the main square, I was well secluded from any noise from the street and had a very peaceful night's sleep indeed. Подробнее

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Very comfortable hotel in a fantastic location opposite the Cahedral and within walking distance of the railway station, galleries and shopping streets.

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Perfect location - close to the train station, dining, and sites. Our room wasn't ready when we checked in at 3:30pm, so we were given drink vouchers for the bar. The staff was very friendly and helpful recommending sites and restaurants.

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Excellent view of the cathedral. Very comfortable room. Efficient staff and service.

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Service level is only adequate compared to North American standards. North American may find the staff stand offish but mostly it is due to the cultural differences. Free wifi should be complimentary.

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Parts of the hotel were slightly "tired" and could do with redecoration but otherwise it was great! Small friendly bar, room service was very efficient, fabulous location - couldn't ask for more

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More than pleased. If every hotel I stay in Europe....or for that matter anywhere....matched this experience I'd be delighted. Magnificent. Great room with a terrific view of cathedral and LOTS of Space. Parking a little pricey, but hey, you're in the heart of old Koln. Walk to where ever you want to go. Staff very friendly and accommodating. Room was […] immaculate. When we return to Koln, will not consider any other hotel. Didn't eat in the hotel. We wanted, and the staff recommended, some great local cuisine and ambience...and a regret we didn't eat there as the hotel restaurant looked great. Have come to expect in Europe "cozy" rooms...but not the case here. Really an entirely positive experience. Подробнее

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Fantastic location, room literally overlooked the cathedral! Wonderful room for such a great price!

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The room was extremely small with virtually no cupboard space, we struggled and we were only there for 2 days. A light wasn't working, no full length mirror, no coffee making facilities, no heating in the bathroom whatsoever not even a heated towel rail and the final insult was returning to the hotel at 4.30pm to find the room had still not been cleaned. I […] have been to cologne more than 10 times and usually stay at the Hilton and I will in future as this hotel is expensive and shabby. breakfast is €28 per person too! Подробнее

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Fantastic hotel in an incredible location (right next to the cathedral). And during Christmas time, it's even better as you are right next to a Christmas market too. The only bad thing I could note was they had 2 early morning fire alarms during my 3 day stay, which was a bit annoying...but that's it...think either an unruly/drunk guest or perhaps […] the weather caused the sensors to go off. Regardless, amazing hotel, amazing location, and amazing staff...very highly recommend this hotel... Подробнее

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The hotel is in a great location, very close to the railway station and easy to find, being in the square next to the Dom. We had a very warm and friendly welcome from the staff. Our room was perfect, spacious, comfortable and everything we needed was there. The bathroom was luxurious and spotlessly clean. We had a room with a huge window looking straight […] on to the cathedral - it was great to watch the street entertainers and the crowds heading towards the Christmas market. We didn't eat in the hotel, but the bar and dining areas looked great. Подробнее

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We were disappointed that the hotel charges for WiFi service and the fee for WiFi was too expensive.

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Hotel was fantastic, lovely location, but the stay was overshadowed by the fact that, because I handed over my bank debit card for authorisation at the beginning they actually took £195 on the first night after we had bought a few drinks at the bar and £120 the last night. Altogether we had only spent £40! The money eventually went back into my bank […] account but meanwhile there was £300 which we couldn't access. They gave us no warning that this would happen and I nearly got my bank card blocked because it seemed that someone had used my card fraudulently. If I had known they were going to do this I would have given them my credit card. Подробнее

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This is a superbly situated hotel overlooking the magnificent Cathedral. If possible book a room which looks out onto the Cathedral itself and the 4th floor, where our room was, is ideal for the most wonderful view. Go in December, wrap up warm and visit the many Xmas markets, one of which is right by the Hotel. The hotel is very convenient for the […] railway station, just under 3 Euro for the journey from the airport, a great saving over a taxi. Подробнее

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excellent facilities, corner suite would recomend as is much larger than basic double room. staff were very helpful,polite and very knowledgeable. lots of small bottles of smellies in bathroom, which was kept sparkling by the maids, who were very trustworthy, we left behind on checkout 2 carrier bags full of presents,we hadnt even finished sorting our […] bill when the maid rang reception to alert them ,thankyou to every one a most enjoyable stay.,we celebrated our 25th wedding anniversary there fantastic! Hotel over looks the cathedral and xmas market very romantic p.s. the breakfast was expensive but well worth it, so much choice I would definetly go again Подробнее

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Very comfortable friendly hotel situated right in the centre of Cologne near the Cathedral, which does mean you hear the bells ringing early in the morning despite the double glazing. The reception and bar/restaurant staff all spoke good English. The restaurant is excellent (though expensive) and the rooms were clean and well furnished. One or two small […] niggles; the plug mechanism in one of our washbasins was broken and though we reported it, it never got fixed. And the chamber maid turned up rather early one morning! But she happily went away again. After that we used the do not disturb sign. Подробнее

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it was very comfortable i would recommend it to anyone staff very friendly

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Could not have been better would recommend to everyone, staff exceptional make sure you have breakfast

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stayed here with my husband for his 40th birthday, staff friendly, rooms look very nice, clean on arriving, but maid only ever made the bed, no change of sheets or cleaning of room which for a 5 star hotel was a let down, only other down side to rooms was no free tea or coffee, and hot chocolate was 6 euros, overall this hotel was nice for a couple […] of days, but would only class rating as 3 to 4 stars, i would not go back to this hotel Подробнее

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Excellent new rooms .great location

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Very pleasant and helpful day. Lovely bar. Lovely hotel

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Hotel is inside the Cathedral square. If you have a car you will be driving in a pedestrian area, almost to the front door of the Cathedral.

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Excellent hotel. Staff is extremely helpful and friendly. Location is outstanding. Room is large and amenities are nice. Food in hotel restaurant was excellent but pricey. The only real criticism is that wifi should be included with the room. Enjoyed our stay.

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only downside is that this hotel may make you feel inadequate, it's a bit plush

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Was a great choice for a good hotel in a prime location. Handy for Central Station, Dom Square and shopping areas . The hotel room had a fantastic viewing to the Dom and it was a good size, clean, with tea & coffee facilities, also good choice of tv channels - bbc 1&2 available.The staff were friendly and helpful.The Breakfast seemed pricy so we used […] one of the many local cafés. Подробнее

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The rooms were comfortable although our standard rooms offered little over what you would expect in a cheaper, 4* alternative. The lack of tea & coffee making facilities was disappointing. The hotel restaurant and bar were very well serviced, and priced accordingly (but nevertheless worthwhile given the live Pianist in the evenings). Location is SPOT […] ON, yards from the front door of the 'Dom'. We came by car and found it hard to find the designated hotel car park, however the underground public parking was reasonable given the central location, at 18 euros for 24 hours. I would certaintly stay here again (would be fantastic for the Christmas Markets). Service is very good generally and staff seemed on hand whenever we needed assistance. Подробнее

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This hotel is right across the Dom. You can almost touch it. Also the railwaystation is in a very short walking distance, so you'll get there, you're in the middle of it all. The downtown area (with restaurants) and the Rhein is just a few minutes away. It is an old building, which is very charming, but it has thus not the features, you'll expect in […] a five star hotel. However, there is all you need and a very spacious bathroom, clean and friendly staff - would go there again. Подробнее

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Flight to Koln/Bonn airport a short train journey to Koln station, the Dom Cathedral was right outside and directly behind this is the hotel. All of the things I wanted to do and see were within this area. A very full weekend.

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Amazing view, paid the extra money for a view of the Dom and it was incredible. Most expensive city I stayed in, double any other. Not sure why the cost was so high? I think the Fotokina conference maybe to blame. So we figured if the cheap hotels were expensive then we would splurge. Room was nice size, clean and bed super comfortable. Beautiful bathroom. […] Didn't pay for internet or breakfast, expensive. Very close to the train station. Did I mention the view?? AMAZING. Hope you can find a cheaper date than I did but worth the splurge. I just kept staring out the window all night. Подробнее

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Sibce the air condition was not woking at heat mode our room was cold instade to replace room they giv us small electornik heater........

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It would be hard to better this Hotel. It has the best location in Cologne. Next to the Dom and the Old Town. Minuites from the main railway station.

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Great deal in a great location. The staff were brilliant even though they could see I was out of my normal price range.

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The hotel location and rate was great. Unfortuneately the air conditioner didn't work (hotel staff came to the room and said it would cool down in 2 hours....the next morning it was still hot in this "new" room). We kept the windows open the next day. There was also construction in the stores below us so we woke up to jack hammering at 6:30 in the morning. […] We had a great location though and the bed was fabulous. Подробнее

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First class.One of the finest hotels to stay in and located in the centre of the city enabling easy walks to the majority of the sights in Cologne. The open top city tour bus is an excellent way to view the city and receive detailed information.

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I saw the pictures& was looking forward to this, although it was for business. The letters that I have received were all sorted and handed in to me during check-in without I had to ask for it - something that not star hotels do well. However, I was put in a too large double room with high ceilings. The furnitures were too old and simple, possibly would […] not even meet a 3* hotel standard, the water taps were fossil, partly broken and very old. Even the toilet, bathtub and basin were very old and overused. The bathroom was also very small and you cannot even dress yourself in there. When you looked out of the window, all I could see is a tiny place and the opposite buildings and I could see a large boiler on the ground. basically the space you could look out was as large as the boiler. Not very convenient to see, did not let any daylight come through and was very depressing. The minibar was very old and all snacks were only available upon request. I have never seen this before in a five star hotel and I travel a lot. In addition, the lift was out of order during the whole stay. Although they were excellent in sorting out my letters, the internet and my phone reception was down every 5 min. I had major difficulties in receiving Emails, connecting to my office network and keep hold on important phone calls without losing the reception, the lines seem very old. Would not recommend at all for business, not worth the money and don't expect a starwood experience. Подробнее

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It was a luxurious hotel, but very pricy...The location is excellent, right across from the Cathedral. Especially impressed with the heated bathroom floor.

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This hotel is beautiful, great location right outside the most spectacular sight of the cathedral. shops just around the corner. train station just around the corner and restaurants. The hotel restaurant was lovely the people were very welcoming. the room was lovely.

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This is a fabulous hotel right in the heart of Cologne. The room was gorgeous, very well appointed and more deserving of a five star rating. It was immaculately clean and had everything we needed. The service was excellent and the Cathedral view from the room was top class. This is a treasure of a hotel, a hidden gem which deserves far more acknowledgement […] than is available on the internet currently. It is just a short stroll away from the river, the shops and some excellent restaurants. We were late arriving for breakfast and the staff could not have been more helpful, even making scrambled eggs after the kitchens had officially closed. I would recommend this hotel to anyone. Подробнее

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Great views of the cathedral, great location, excellent hotel security & beautiful room. The staff were very courteous and hospitable. Would love to stay there again.

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This was an excellent hotel. The room was spacious and modern with excellent facilities, and the staff were very unhelpful. The location was perfect - opposite the cathedral and we were able to walk everywhere we wanted to go. My only criticism would be the price of breakfast - 28 Euros per person is a lot to pay if all you want is a couple of croissants […] and a coffee. We had breakfast at Cafe Reichard instead, which was excellent. Подробнее

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The location is perfect for exploring Cologne. There was only one disappointment which was the lack of a kettle and coffee and tea which after a long day out would have been very welcome. They do , however, provide a large complementary bottle of water each day.

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Nice, but I didn't like the elevator.

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Our room was lovely. Beautiful bathroom. Very nice view overlooking the cathedral. The lobby, elevator, stairs and common areas were very shabby. I was shocked to see how nice the room was based upon what I saw getting to my room. There was a lot of smoking in the lobby which disappointed us. Great location! Driving in was very difficult.

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We loved the service, location and authenticity of this classic hotel, but if you want to be able to use the internet, stay away! Although this is a 5-star hotel with reasonable room prices, they still have the 20-year old 1st generation (b-protocol) wifi internet access. We could not get proper connections because the signal was so weak! This is a […] great pity. How could a great hotel like this not afford to get state-of-the-art wifi connections? It costs so little to install nowadays! I will not come back again until they put in a new system. Also the corridors were pretty shabby, with pieces of marble falling out of the wall and worn-out carpeting. This place needs decent management and a complete make-over. I couldn't believe how it has been neglected in recent years. It used to be state-of-the-art, but no more! Подробнее

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Great Hotel, in a great position with very helpful staff. Can be noisy though as you are right on the City Streets. Viewed the Dom from the bathroom window.

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Good hotel with superb location. Nice rooms and modern bathrooms. Nice staff. The only issue is the very bad service at the restaurant.

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