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"очередной отель в Америке"Отзыв пользователя Hotels.com: 9 мар 2011
все было нормально , только погода подкачала))))
Местоположение.
Hyatt Regency Columbus – это отель для деловых людей в сердце города Колумбус, неподалеку – Выставочный центр Greater Columbus Convention Center, Научный центр COSI и Музей искусств Колумбуса. Также неподалеку: Nationwide Arena и Battelle Riverfront Park.
Особенности отеля.
Отель Hyatt Regency Columbus предлагает следующее: закрытый бассейн и фитнес-центр. Отель с рейтингом 3,5 зв. предлагает следующие бизнес-услуги: бизнес-центр, конференц-залы (для небольших групп) и служба технической поддержки. Отель бизнес-класса предлагает следующие места питания: ресторан, кафетерий/кафе и бар/гостиная. Парковка для гостей предоставляется за дополнительную плату. По запросу: услуги по проведению бракосочетаний, обслуживание мероприятий, бизнес-услуги и услуги секретаря. Дополнительные услуги отеля: стойка консьержа, многоязычный персонал и магазины сувениров/газетные киоски.
Номера.
В кондиционируемых номерах (631) отеля Hyatt Regency Columbus предоставляются следующие удобства: док-станция для iPod и кофеварка/чайник. В номерах есть проекционная ТВ-панель. Предлагаются следующие развлечения: кабельное телевидение премиум-класса и платные фильмы. Во всех номерах предоставляется стол и многоканальный телефон с функцией голосовой почты. За дополнительную плату в номерах можно пользоваться высокоскоростным беспроводным доступом в Интернет. Постельные принадлежности включают: пружинный ортопедический матрас, а также постельные принадлежности премиум-класса. В ванных комнатах есть совмещенные душ и ванна, а также фен. Дополнительные услуги, предоставляемые в номерах, включают следующее: утюг, гладильная доска и бесплатные туалетные принадлежности. По запросу вам также будут предоставлены: холодильник, вечерняя уборка номера перед сном и гипоаллергенные постельные принадлежности. Обслуживание номеров выполняется ежедневно. Все номера отеля Hyatt Regency Columbus – это номера для некурящих.
За проживание дополнительных гостей может взиматься плата в зависимости от политики отеля.
При регистрации по прибытии необходимо предъявить официальное удостоверение личности с фотографией и кредитную карту или оставить залог наличными на случай возникновения непредвиденных затрат.
Выполнение особых запросов зависит от ситуации на момент регистрации по прибытии и не гарантируется. Может взиматься дополнительная плата.
**Эти удобства могут быть доступны только в некоторых типах номеров. Некоторые удобства предоставляются с доплатой.
В отеле Hyatt Regency Columbus есть ресторан. Отель предлагает обслуживание номеров (по расписанию).
Отель предлагает следующие места отдыха и развлечений: закрытый бассейн и фитнес-центр.
Перечисленные ниже виды отдыха и развлечений предоставляются в самом отеле или недалеко от него (может взиматься дополнительная плата).
Следующие платежи и залоги взимаются отелем во время оказания соответствующей услуги, при регистрации по прибытии или регистрации при отъезде.
Возможно, приведенный выше список неполон. Суммы платежей и залогов могут быть указаны без учета налога и могут быть изменены.
За проживание дополнительных гостей может взиматься плата в зависимости от политики отеля.
При регистрации по прибытии необходимо предъявить официальное удостоверение личности с фотографией и кредитную карту или оставить залог наличными на случай возникновения непредвиденных затрат.
Выполнение особых запросов зависит от ситуации на момент регистрации по прибытии и не гарантируется. Может взиматься дополнительная плата.
"Breakfast was horrible"
I can't describe the breakfast food they served. The buffet was horrible, as was the service, and the chairs we sat in were very stained. The food had very little taste and if it did, it wasn't a good taste! That left us with the omelette bar and to pay that much money for an omelette is ridiculous.
Thank you for providing feedback about your experience in our restaurant. We strive to provide a quality product at every opportunity, and I apologize that we failed your expectations during your visit. Thank you for bringing the look of the seating upholstery, as well as the general state of the breakfast buffet to my attention as these are concerns I can address immediately. I sincerely hope we will have another opportunity to exceed your expectations the next time your travels bring you back to the Columbus area.
1 ответ от Hyatt Regency Columbus"Hyatt Columbus"
Excellent all the way
Thank you so much for your positive feedback! I hope to have another opportunity to serve you in the future.
1 ответ от Hyatt Regency ColumbusЭтот гость не оставил комментария.
Thank you for the 5 star rating! I hope to have another opportunity to be of service in the future.
1 ответ от Hyatt Regency ColumbusЭтот гость не оставил комментария.
"Poor Stay"
The hotel room was great, great view. The problem was getting it. I tried to check in at 3:30 and didnt get my room till after 5. also parking was horrible.
We were promised specific things that the hotel didn't even provide. We asked for 2 beds plus a sleeper sofa when we checked in. They said sure. Then when we called after getting to our room they said they don't have sofas in any rooms.
Thank you for taking the time to review Hyatt Regency Columbus. I apologize for the inconvenience you experienced during your stay with us. We do not, unfortunately, have rooms with two double beds and pull out sofas. Thank you for bringing the miscommunication you experienced to my attention. I hope that the next time your travels bring you to the Columbus area, you will allow us to give you a better guest experience.
1 ответ от Hyatt Regency Columbus"Excellent Hotel"
I was very impressed with everything at this hotel. Unfortunately there were some very loud people partying across the hall from us. And we clearly heard the people in the adjacent room talking (or shouting in Spanish I should say). But noisy neighbors is just a matter of bad luck. The hotel was excellent and I'll look forward to staying here again […] . Подробнее
I am sorry to hear that you were able to hear noise from another of our guest rooms. We try to place guests in locations within the hotel that are desirable to them. It's good to hear that we were still able to create an atmosphere that you found pleasant. I look forward to hosting you when you find yourself in the Columbus area once more!
1 ответ от Hyatt Regency Columbus"Fun night and great stay"
Was in town for a company party stayed over night. Hotel is well appointed and the staff is very courtious for sure. Parking isnt bad either. Walking distance to the Nationwide Arena and the Arena District. Would stay again.
Thank you for the positive comments about Hyatt Regency Columbus! We love being a part of the Arena District, and I am glad you were able to make good use of our great location! I look forward to having you stay with us the next time you find yourself in need of accommodations in the Columbus area.
1 ответ от Hyatt Regency ColumbusЭтот гость не оставил комментария.
"Hyatt Regency in Columbus, OH"
It has a lovely restaurant with unusual foods and flavors. There is also a food court if you prefer fast food fare.
Thank you so much for your complimentary review of our Market Stand Cafe! We have a new Executive Chef, Steve Johnson, who has been eager to use his creativity and talent in making our menu outstanding. We look forward to serving you again.
1 ответ от Hyatt Regency Columbus"Great Stay...Great Staff"
Stayed at the Hyatt while visiting for an Ohio State Football Game. Despite one mixup with the reservation (which the front desk remedied immediately), the stay was flawless. Very large hotel right in the heart of the Arena district. Not close to campus if you are going to a game at OSU, but really a good central location if you don't mind taking a […] short cab ride to wherever you want to go, whether it is German Village or the OSU campus. I would definitely recommend this hotel to anyone looking to visit Columbus. Подробнее
Thank you for your positive feedback! I am happy that the Front Desk agent you encountered was able to find a solution to the reservation dilemma quickly and efficiently! We love our location in the heart of the Arena District and are glad you were able to experience the convenience of the area. I look forward to hosting you the next time your travels bring to the Columbus area. Go Bucks!
1 ответ от Hyatt Regency ColumbusЭтот гость не оставил комментария.
"Hyatt Regency Columbus"
The room was great, easy check in. Looked amazing. I was every satisfied with the hotel. untill i started to think about it. the room was a resonable price when I booked the room but then I started thinking about the fact that I had to pay to park at the hotel. then wifi wasnt included. that was another 10charge. There were also other small things that […] werent included that should have been Подробнее
great stay. very comfortable. five minutes to Ohio Stadium.
"Great location! Great time!"
We went to a concert in downtown Columbus only a block away. Bucca was in the same block which was really great! Very friendly staff, quiet room at the end of a hall. I would definitely stay again!
Этот гость не оставил комментария.
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"Good"
I was pleased with the room and the amenities offered except for the attitude of a couple employees. Most were good and helpful but a couple acted as if It was a bother to help anyone.
nice hotel
i'll be back
"Hyatt Regency Columbus"
I was there for a couple of nights. The hotel was pleasant, the staff accommodating and the room spacious and reasonably quiet. Unfortunately, the air quality was poor. Since this was a non-smoking hotel I was quite surprised by the stale cigarette smell of my room. Housekeeping sent in air freshner, which worked for an hour. I think the filters need […] changing. There was a good little coffee bar which sold excellent muffins and Starbucks within the hotel, and I relied on this place for breakfast. Подробнее
"Great Hotel, Awesome Location - Parking Issue"
Loved staying here for our Bon Jovi Concert and not having to drive home. Splurged. Was asked if we wanted valet or self park - I opted for self park believing we'd have access to park directly in the next garage attached to the convention center. Was told we had to park at the Chestnut Parking Garage one block south and one block over accessible via […] the commuter overstreet walkways. What a nightmare. Horrible signage if you got lucky enough to find your way. Chestnut Parking advertises themselves as "public parking" yet 75% of the total garage was RESERVED parking with towing enforced. Completely unacceptable. Worky and a nightmare overall. There has to be SOME partnership with the convention center to allow Hyatt patrons to park in their facility lots without the hassle of parking blocks away from a high end hotel. Overall, the experience itself and room rocked. Would stay again knowing what I know now. Подробнее
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"The Hyatt in Columbus convention center"
I had a corner room where it was very small and a weird shape. There was a dirty towel hanging on the back of the door when we got there. Food was good with exception of the desserts. I stayed at the Renaissance the previous night and thought the room layout was much nicer and brighter.
Thank you for choosing Hyatt Regency Columbus for your Columbus travel needs. Regarding the corner room placement you received, please note that there is a large contingent of travelers who actually prefer this type for the room because of the special view it affords. I completely understand that based on the bedroom size you might not find it conducive to your needs. Thank you for the letting us know as we attempt to collect this information in order to make it part of your profile should you return to insure that you are never placed in this type of room again. Additionally we have utilized your comments in order to re-train the individual who serviced your room. Thank you for sharing your travel story. We certainly hope that this will not deter you from using Hyatt Hotels again, and I hope you will feel free to utilize my office for any future Columbus, OH travel needs.
1 ответ от Hyatt Regency Columbus"Meh"
My king room became sold out so I was given a corner king room, it was nice, however the walls were mostly windows and the drapes were see through. I was displeased they did not have a thick blackout curtain.
Thank you for selecting Hyatt Regency Columbus and taking time to provide feedback via Hotels.com. The panoramic king guestroom you described is very unique, given its wrap-around window design and tends to be very popular based on the breathtaking 180-degree view. My apologies however in your case, as we perhaps could have done a better job in describing its setting prior to assigning the room. I also appreciate your candid input regarding the in-room window shades and have begun evaluating black out drape options to remedy that issue. Please feel free to contact me directly in the future if I can assist in any way with your future travel accommodations.
1 ответ от Hyatt Regency ColumbusЭтот гость не оставил комментария.
"The Greater Columbus Convention Center Hyatt"
I've stayed in this hotel several times. The hotel is always clean and the staff is always very professional. The elevators are slow...have always been, but when you aren't in a hurry it really isn't that big of a deal...just plan a few extra minutes wait. I am disappointed that breakfast isn't included since so many of the surrounding hotels to offer […] a complementary breakfast. Dinner was good...dessert was awesome. Overall a great stay. No complaints. Подробнее
Этот гость не оставил комментария.
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"Great Service"
After having read some of the other reviews of this hotel, I was concerned about the service we would receive. Our experience was far different than many of the reviews. We received excellent service throughout our entire 2 night stay- from the people at the desk to the servers at the restaurant to the maintenance people, everyone went out of their […] way to ensure our stay was wonderful. I would recommend this hotel to anyone! Подробнее
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"Acceptable, but maybe a bit on the expensive side for what you get"
The hotel room & public spaces were acceptably clean. However on the last night housekeeping didn't get around to our room until after 6pm. The staff was pleasant and helpful. Much of the attached spaces for the convention center were under construction/renovation. The hotel charged extra for WiFi access, and even the charges in the business center […] seemed to be a bit on the high side. The room was next to the elevators and their running all the time sounded like jets taking off. The key card system may be a bit dated and needs to be adjusted/replaced. I had to have my card reprogrammed twice in a four day stay Подробнее
"Nice Hotel, but is it worth it?"
This Hyatt is like any other - very clean, well kept, etc., but unless you book early you will pay through the nose. There is a Crowne Plaza accross the street that I found as convenient, with a bar, a Max & Erma's restaurant, and in room refrigerator for about half the price. My biggest complaint about the Hyatt was that the A/C blew directly on to […] my head as I sat at the desk and worked on the computer. I would recommend this hotel, but only if you get a good price. Подробнее
"Less than great!"
Cranky staff, uncomfortable beds, steep prices, less than clean and an all around UN-Stellar experience.
"Overpriced for a really small room!"
Our room was triangular, which made it very small and very cramped. There was mold around the inside sink rim. No fitted sheets, which meant the sheets rode up in the middle of the night. Housekeeping knocked on our door at 9:15, and again at 10:30. Perhaps the response of "No, Thank You" at 9:30 wasn't sufficient to make them believe they should wait […] until check-out. The staff questioned our valet parking payment, (made in cash)twice....the first time was OK, since we were checking in, at checkout, the person asked, very suspiciously, who exactly we paid. I thought they should have marked us "Paid" at check-in, since we showed receipt, and not treated us like we were trying to rip them off for such a small amount after we spent a lot of money a night on a room. Customer service at the desk was truly lacking. The best service came from the valet parking, very polite and very informative, but they should be wary of encouraging taxi travel (fine going, a nightmare returning). Of course, the bartenders were also very nice. If I only needed someone to park my car and serve a drink this would have been perfect! Подробнее
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